Hi Drew, I am not totally sure. This user ended up with like 5 new accounts, i finally removed them all and ended up with one with email address of old account and one with the email address with the new email address. At this point is when i noticed the sso id was the same on both and wasnt' sure if it would work if I did the following: New account: add "dupe" to both username and ssoID Old account update username to new and add leave sso ID since its the same anyway. Make sense? Thanks again!
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