There could be all kinds of things going on, so I'll start backwards.  Keep in mind Khoros data isn't real-time, any reporting you pull is generally 24-48 hours behind, so if you are attempting to pull it same day/next day, it likely won't be accurate. Next up, Analytics/LSI isn't the same dataset as what you get out of the Admin/User reports.  It's a pain point, but ultimately it is what it is, they have different filtering in place before the end data ultimately gets to us.   If after a few days you still have the inconsistency you see for user data, I would suggest opening a ticket, it could be something off that they need to take a look at. As for the metrics, you are going to be stuck manually calculating these yourself in excel each week, having to maintain a user dataset to compare.  Generally speaking, export the user report each week, compare the differences, and build out a summary of the data using that data set to keep all your user data aligned Weekly Active Users   - Export the user report for those who logged in, count it up. New Users   - User report, count up users based on registration date - I think LSI also shows this though. Returning Users   - This is something you would have to calculate in excel yourself each week, comparing which users previously visited vs. the new week Churned Users   - Ditto, manually calculate in excel Resurrected Users   - Ditto, manually calculate in excel ... View more