Another update on the rebranding effort and agent view - in the September release that will be deployed this week, we. have made some changes to address the UX feedback from this thread as well as separate external communication from customers.
As detailed in the September 2019 Release Notes, we have made the following updates:
Darkened background for the Author Profile panel (right-hand side), as well as the Available/Assigned queues panel (left-hand side)
Changed light purple background for agent responses into a darker (and cooler) blue for easier visual distinction from author messages
Changed brighter purple to less-bright blue for various text, icons and tab selection indicators
More space between Available and Assigned queues along with a darker separator for better visual distinction between the queues
You can also check out a side-by-side comparison with a movable slider to see the current and new UX together.
The updates were designed to improve the contrast and reduce the "brightness" on the agent view from the lighter background that was previously across most of the page.
As always, we look forward to your feedback as we continue to iterate on this.
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