JacobBo
Khoros Alumni (Retired)
Joined 6 years ago
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HubSpot, Slack, and Community Growth
After 5 years of partnership with Khoros, HubSpot is still looking for ways to innovate and connect with their customers, partners, and developers online. They are using the Slack Integration to increase their productivity and connect more employees with their customer community.Re: Community Managers & Mental Health: Nurturing Connection
I love it! I once hear a quote that described Communities as "matching engines for those with needs to those with resources" and it has always stuck with me. While it is still stressful to deal with people in a community, it is infinitely better than 1-1 customer support interactions where nobody can come to the rescue of someone being mistreated and people feel enabled to act badly because "nobody is watching."
