JackB
Khoros Alumni (Retired)
Joined 6 years ago
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Marketing Platform Incident: An update on where we are and where we are headed
Thank you to those of you who were able to join us today for the Town Hall we hosted for our Khoros Marketing customers. For those who missed it, I’d like to take a moment here to provide more color on the recent security incident, the decisions we made along the way, and how it informs the future.Outage update: Khoros Marketing Platform (7th Feb 10:20pm CST)
As you know, we shut down access to the Khoros Marketing platform earlier this evening at the first sign of a malicious attack by a third party. We have identified the catalyst of the incident: a phishing attack allowed the attacker to infiltrate our platform. At this point, it appears the attack was limited to two customers and those customers have been notified.269Views0likes2CommentsLatest Update on Khoros Marketing Platform
As part of my commitment to you as a Khoros customer, I want to directly inform you that late this afternoon, Khoros identified an issue in our Marketing platform. Out of an abundance of caution and to protect customers, we are following the appropriate protocols and diligently working to bring customers back online within the next 24 hours.458Views0likes7CommentsWednesday Update #1 - Marketing Platform
As you know, we shut down access to the Khoros Marketing platform yesterday afternoon due to suspicious activity. For context, we helped a customer recover from a malicious social attack on Monday, which made us hyper-vigilant. On Tuesday, we became the target ourselves. We took swift and decisive action upon identifying the intrusion, taking the unprecedented step of shutting down access to the platform.113Views3likes0Comments