Hi all,    I see a lot of answers here regarding auto response in community, but what about the Care platform? (not sure if there is a difference) I work in financial services so we get everything from servicing requests, to complaints, to things that don't matter. In an effort to maintain a response service level commitment of under 2 hours is there a way to auto respond acknowledging the customer at the very least that someone will be responding to them soon? ... View more

I think the situation was handled appropriately regardless of the temporary discomfort experienced. The safety and security of customers and clients should always be FIRST and given the space we all navigate there is a TON of reputational risk to associated with compromises of this nature. Great job Khoros leadership, engineers, staff, etc for your decisive action, regular communication and speedy recovery of the platform.  ... View more