In today’s world, digital-first customer engagement is no longer an option — it’s a must.
In this 45-minute webinar hosted by Engage Business Media, we’ll hear:
How customer needs and expectations are changing . As we adapt to our evolving environments, the customer they knew at the beginning of 2020 is likely not the same today.
What are the challenges and opportunities that brands face? When delivering world-class digital customer experiences, what can we learn from the “new normal” and how can this drive our current and future strategies through lockdown and beyond
Why brands need to identify where their customers already are Listen, engage, and join your customers on the digital channels of their choice
Darren Diprose, Head of Mobile, Digital Conversations & Chatbot, Centrica British Gas
Steve Hurst, Editorial Director, Engage Business Media
Tom Bailey, Vice President Sales, Khoros
Watch on demand
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[Announcing] September Care Webinar
Hold the phone! How modern contact centers are going digital.
Call centers have been around for almost 60 years. Although many have been rebranded to “contact centers,” operations haven’t changed much, and contact volume is still overwhelmingly phone-based. The need to transform contact centers for digital-first service has become even more urgent in 2020. How are businesses planning this fundamental shift? What do contact centers look like when they are digitally transformed? This panel featuring executives from Khoros, USAA, and Jaawy will discuss how global brands are embracing both traditional and digital channels, and how a digital-first brand creates innovative customer experiences.
In this 30 minute session we’ll cover:
Trends in contact volume and customer’s preferred channels
How new customer-preferred channels should be integrated into contact centers
How to adopt customer-centric thinking
Easy, low-effort ways to start transforming to digital-first customer service
How new brands can go completely digital, and large enterprises can begin to shift their operations to enable more digital service and care
Mike Betzer, General Manager, Khoros Care
Bill Gerth, Director, Social Business, USAA
George Attia, VP of Customer Care, Jawwy-STC
Not able to join us? Don’t worry. We’ll share a recording of this digital discussion with everyone who registers.
Wednesday, September 30, 11 AM CST
Wednesday, September 30, 11 AM AEST
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If you missed the webinar, don't worry. We recorded it. You can watch the full session with Google here:
Can't get enough about bots? We've also launched a new tipsheet to share the do’s and don’ts of chatbot conversation design.
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