LisaBo
Khoros Alumni (Retired)
Joined 6 years ago
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Webinar: Creating Digital-First Customer Engagement in the “Next Normal”, featuring British Gas
In today’s world, digital-first customer engagement is no longer an option — it’s a must. In this 45-minute webinar hosted by Engage Business Media, we’ll hear: How customer needs and expectations are changing. As we adapt to our evolving environments, the customer they knew at the beginning of 2020 is likely not the same today. What are the challenges and opportunities that brands face? When delivering world-class digital customer experiences, what can we learn from the “new normal” and how can this drive our current and future strategies through lockdown and beyond Why brands need to identify where their customers already are Listen, engage, and join your customers on the digital channels of their choice Presenters: Darren Diprose, Head of Mobile, Digital Conversations & Chatbot, Centrica British Gas Steve Hurst, Editorial Director, Engage Business Media Tom Bailey, Vice President Sales, Khoros Watch on demand1.3KViewsSign in to react to this post0Comments
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