Hello, to all of our Atlas members! The event for digital leaders is back!  This September, you'll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. Register Now We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Registration is free and open to anyone who wants to take their CX to the next level. We can't wait for you to join us!   Does your brand use Khoros technology to deliver world-class digital customer experiences? Do our tools help you build strategies and results that others can learn from? Share your stories and successes through the second annual Khoros Kudos Awards in one of 12 categories.   We’ll announce the winners on Atlas and Khoros social media channels. Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference! Submissions are open until May 28, and more information about the Khoros Kudos Awards can be found on the contest page on Atlas. Check out our winners and finalists from last year for inspiration for your own submission! ____________________________________________________________________________ Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. HubSpot, Slack, and Community Growth: After 5 years of partnership with Khoros, HubSpot is still looking for ways to innovate and connect with their customers, partners, and developers online.  5 Reasons Why Khoros CX Insights Matter: Enterprise CX Analytics is not being discussed enough by businesses because most are not aware of the concept, or don’t understand the soft and hard benefits it can provide.  Building and Integrating Custom Metrics [Video/Blog]: In this short tutorial, I’ll show you when it would be useful to build custom metrics, how to create them and how to integrate them into your dashboard Apple iOS 14.5 and How it Affects Advertisers: Care system tags will now map to a customer's Marketing Initiatives, Plans, and Labels. Marketing Data in Care - GA End of April: Care system tags will now assign system tags to conversations on brand posts, giving teams more flexibility in routing, analytics, and engagement. Discovering Business Value within Community: Measuring Business Value within Community has never been as easy as it is today, check out this great blog for all the details Community Journeymap: Your Feedback and Our Improvements: With insights and feedback uncovered during interviews with Community Managers and Developers over December, January, and February, we're making improvements in key areas we identified.  ____________________________________________________________________________ Webinars & Events Why CX programs struggle to show results Wednesday, May 26 • Register today! Paid & Organic Reporting Thursday, May 27 • Register today! Khoros Roadmap Webinar Tuesday, June 8 • Register today! Call Deflection with Apple Business Chat Watch on-demand Khoros Care: Change the Conversation Watch on-demand Creating More Impact With Less Effort Watch on-demand Communities Reward & Recognition  Watch on-demand ____________________________________________________________________________ Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. Do you let users delete content? Do you let users edit content?: Uncommon Titan @HSCommunity brought a conference of titans to explore the best practices for users’ message editing permissions. Remove rank for inactive users: A great conversation from Titan @djondinium around different recognition methods. Plenty of great examples and use cases here. One Community topic, two conversations in Care: When the unexpected happens, turning to the community is always a great way to find the answers. Great question @Notmark-VFZ What are the use cases you cover with Care Analytics as an addition to Community Analytics?: Check out some expert advice and best practices around Care Analytics as an extension to Community Analytics. Thank you, @karolinalinda, for the question! Forecasting inbound volume for accurate staffing: An excellent question from @LizCrampton,  this is great knowledge for anyone looking to forecast staffing. ____________________________________________________________________________ Top Engaged Contributors We’ve expanded our top engaged list to show off more of our fantastic community members!  Thank you, everyone, for your engagement on Atlas these last months, and a special thanks to our Top Contributors, @StanGromer, @CarolineS, @elbranscomb, @TeroRe, @MarkAtTruth, @jamiemccardle, @jeffshurtliff, @phoneboy, @allensmith81, and @CyJervis! ... View more

Hello, to all of our Atlas members! If there is anything we learned this year, communication is a significant key to success. Whether it’s B2C, B2B, or even C2C, everybody wants quick and efficient responses. A Digital-First Strategy is now more critical than ever before for effective communication. Brands want their customers to feel like they have their back through every step of the support process, as well as the conversion funnel. It is up to the brand to meet the customer in the channels they are already familiar with, in unique, personable ways. Click here for more trends to lead your strategy in the new year!  We here at Khoros are proud to continue to offer guidance as you prepare to make 2021 your most incredible yet. ____________________________________________________________________________ Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. POV: Making Space for Twitter Spaces Twitter Spaces is currently in the backend of beta, so Strategic Services dug into the feature and the buzz around it to better understand how brands can utilize Spaces. POV: Is there room for brands on Clubhouse Everyone is talking about Clubhouse and chances are you’ve probably been invited by someone you know. But what exactly is Clubhouse and how does it work? More importantly, should brands activate on the platform? How to Best Utilize Our Virtual Assistant How to Best Utilize Our Virtual Assistant to enhance your Khoros Experience. Plus, go further in-depth on How Maia is Powered by Flow.ai & Modern Chat with this developer’s interview with the Maia team, Travis Berryhill, and Anshul Jain. Journey Mapping & Actioning Your Feedback: Part 2 More updates on key areas we identified from interviews with Marketing customers in August, September and October 2020. Modernizing Digital Care: Change Management Let’s talk about what to do with all the data you have gathered from your analysis!  Experience Upgrade: Out of the Box with Project Hermes This article details a lot of the work we did to upgrade the "out of box" experience for Khoros Communities in response to customer demand and feedback.   Improved Spam Management in Community This article explains the enhancements introduced in Community to help moderators with spam management.   ____________________________________________________________________________  Webinars & Events Some webinars are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. Khoros Communities: Reward & Recognition  Thursday,  April 8 •  Register Today! Khoros Care: Modernizing Digital Care  Thursday, April 15 •  Register Today! Call Deflection with Apple Business Chat  Tuesday, April 20 • Register Today! Understanding TikTok for Brands: Webinar  Watch On-Demand Turning your customers into a community  Watch On-Demand Marketing Roadmap Deep Dive Webinar   Wach On-Demand Khoros Care: Choosing the Right Tool   Watch On-Demand ____________________________________________________________________________ Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. What are the use cases you cover with Care Analytics as an addition to Community Analytics?: Khoros Titan, @karolinalinda is looking for experience and best practices around the main use cases you address with Care Analytics as an extension to Community Analytics. Analytics Data Doesn't Match: Issues with community analytics? Our experts share a few possible solutions.    Any way to Take Off Blog Article Teaser?: Check out this Titan fix for a common teaser issue. Communities & Learning: Check out some examples of how to better integrate our community and our learning programs collected by Legendary Titan @CarolineS, I think we can make this a mega thread! ____________________________________________________________________________ Top Engaged Contributors We’ve expanded our top engaged list to show off more of our fantastic community members!  Thank you, everyone, for your engagement on Atlas these last months, and a special thanks to our Top Contributors, @CarolineS, @MarkAtTruth, @TeroRe, @StanGromer, @jeffshurtliff, @phoneboy, @elbranscomb, @karolinalinda, @jamiemccardle, and @sdhake! Want a chance to be a part of this elite group? Take part in Atlas discussions and contribute to this innovative community. ... View more

Ready to modernize your digital care program? Allison Fasching, Customer Solutions Director shares experiences and best practices in the Digital Care space. Discover ways to build a new program, optimize your existing program or prepare to grow, while ensuring your teams and tools are focusing on “Customer First” engagement! What’s this all about? Some of the topics we will cover are, Getting Started with your new Care program, Forecasting, Analysis, Optimization, and Growth. We’ll also talk about Change Management, and why you should be prioritizing this throughout your program journey.   So, ready to get started?  Dive in and enjoy! Don’t forget to drop any questions you have into the comments for our experts to answer.  At the bottom of each blog is a link to the next and previous article to help you glide through the series. Part 1) Getting Started or Expanding In this video/blog, we cover a few questions we often get from our customers and prospects about getting started or expanding your Digital Care program. Part 2) Forecasting & Staffing In this session, we will cover a few questions we often get from our customers and prospects about ways to help manage change, forecast staff, and cover multiple channels. Part 3.1) Analyze, Optimize & Grow Knowing how to analyze, optimize, and grow Care programs will be the key to your success. Given the complexity, I have created a 3 part blog to cover each of these topics. In this first section, we will discuss the analysis you should be doing on an ongoing basis. Part 3.2) Analyze, Optimize & Grow If you did your homework from the Analysis blog, then you likely have a ton of answers, and probably even more questions! In this session we will talk about the Optimization of your Care programs, this is something that can benefit you no matter the maturity of your Care programs. Part 3.3) Analyze, Optimize & Grow Now that your team is a well-oiled machine, it's time to grow your Care program. In this session, we will talk about things to consider when growing your Care programs, if you haven’t already please be sure to read and consider the steps in Analyze and Optimize.  Part 4) Change Management In this blog, we will talk about some Change Management best practices that can be applied to both expected and unexpected changes.  Questions? Comments? Thoughts? If you have any questions on the tips provided, please comment below and I’ll get back to you! If you enjoyed this and want to further explore the subject, please download our eBook, Modernizing your contact center. ... View more

Hello, to all of our Atlas members! Can you believe how fast time flies? This month's highlights blog also marks my one year anniversary with Khoros! I've enjoyed every second of it, and I hope to continue doing all I can to craft and coordinate some of the best content Khoros has to offer.  Speaking of the best crafted content. Have you heard about the Khoros Titans?  The Khoros Titans program is a brand new program to recognize our users who are highly engaged throughout their journey with Khoros.   Titans will be rewarded for their continued engagement with Khoros with a wide range of networking opportunities for personal and professional advancement and increased access to Khoros' resources. Keep an eye out for showcased blogs and highlights from our Titans around the community.  You can take a look at who the Titans are on the Titans program page. You’ll also be able to identify the Titans on Atlas by a blue badge next to their name on posts and the Titan badge on their profile.  Khoros will be encouraging users to qualify for Titans and welcoming new members monthly - check out the requirements and join the Titans! ____________________________________________________________________________ Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. Khoros Roadmap Webinar | Resource Round-up | 2021 Q1 Missed the webinar, or just want a recap? Check out our on-demand videos, plus a roundup of helpful resources to navigate through all the information. Announcing the Khoros Titans Program Take a few minutes to review our new user recognition program at Khoros! Introducing Topbox CX Analytics This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics.  3 social and digital trends to watch in 2021 See what our Strategic Services Team uncovered from Khoros Intelligence, native platform insights, and third-party data in the latest Khoros Smart Social Report. Step 1: Multichannel Search - 5 Steps to Intelligence Mastery In this series, our Product Coaching experts share the most commonly used features of our Intelligence product with real examples you can use in your day-to-day.  Know Your Role: Re-Org Tips to Facilitate Your Customer Needs If you haven’t considered these four reorganization tips, you may already be behind. Analyze, Optimize & Grow - Modernizing Digital Care: Pt 3.2 Let’s talk about what to do with all the data you have gathered from your analysis! How We Built It: Email Ingestion & Response in Care The Atlas Team is leveraging cutting-edge Care feature updates to streamline workflow and report on email in new and exciting ways. Advice for DEI in your Online Communities What are you doing to ensure that your online community is diverse, equitable, and inclusive? Comments List Syndication - Create Syndicated Network of Discussion This blog elaborates on the newly launched Comments Syndication Feature - A powerful tool to create a network of syndicated discussions. ____________________________________________________________________________  Webinars & Events Understanding TikTok for Brands  Save Your Spot! March 25 • 1pm CT | 1pm GMT Care Advanced Webinar: Choosing the Right Tool for the Job  Save Your Spot! Mar 11, 2021 • 10am CT Marketing Roadmap Deep Dive Webinar  APAC, Save Your Spot! | Mar 31, 2021 America Save Your Spot! | Mar 31, 2021 EMEA Save Your Spot! | Mar 31, 2021 Khoros Roadmap Webinar | February 2021  Watch On-Demand Introducing Topbox CX Analytics  Watch On-Demand ____________________________________________________________________________ Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help. How are YOU using Group Hubs?: Legendary Titan, @CarolineS, is looking for inspiration from how other users are utilizing Group Hubs. Share some of your ideas or examples! Idea Exchange communications: A few users have been sharing their Idea Exchange expertise with Uncommon Titan, @i_am_ryan. Don't miss out on contributing to this wealth of information. Team Size and Structure: The New (Hopefully) Mega-thread: I think we can build this into a true mega-thread. Join the conversation about your most important resource, the people on your team. Link In Bio: We have been gathering feedback on the ‘Link in Bio’ feature which we believe will help you better demonstrate your social ROI. Check out how others are utilizing the feature, and let us know what you want from it. ____________________________________________________________________________ Top Engaged Contributors We’ve expanded our top engaged list to show off more of our fantastic community members!  Thank you, everyone, for your engagement on Atlas, and a special thanks to our Top Contributors, @CarolineS, @MarkAtTruth, @elbranscomb, @AbhishekIlindra, @JasonHill, @Drew_C, @i_am_ryan, @StanGromer, @Claudius, and @HSCommunity ! Want a chance to be a part of this elite group? Take part in Atlas discussions and contribute to this innovative community. ... View more