Hello everyone! Just a few quick important updates from the Atlas team. Hope everyone is having a healthy and productive month! As part of Phase 2 of our Atlas restructure project, the team has made some changes to the external category Atlas Hub, to better organize the different areas in that category. Job Board Alert! Know somebody looking for a job? Here are two job postings just waiting for applicants! Community Manager at Puppet and Community Manager at Exasol. Thanks for using the job board @clangmayr and @JacobBo! Let's get some more job postings on the board! Your peers have shared incredible success stories this year for the Khoros Kudos Awards and we need your help determining our finalists and winners! Vote by giving Kudos to your favorite submissions by August 15th! Welcome to the Atlas highlights for July  Atlas Discussions  Do you know your Community Success Rate? Valued Contributor, @cjdinger, shared their astounding numbers and insights, let us know how your community monitors Success Rate. Curious about new ways to integrate video content into your community? Join the conversation about Vidyard or let us know your preferred video host. So just how many conversations can a care agent have? The age old question, lend your experience, what limitations and expectations do you set? Atlas Blogs Community Syndication can be a powerful tool to showcase the best of your community, check out this amazing example from @SuzieH.  Check out these friendly tips from @RachelC and @A11ey on planning ahead during a crisis. If you haven’t said ‘Hi’ to Maia yet, today is the day! Try out the new virtual partner and let us know what you think! Don’t forget to register for Khoros Engage Digital! Join the Khoros Events and Meetups Group Hub for Khoros Engage updates and more reasons to attend! Top Engaged Contributors Thank you, everyone, for your contributions to Atlas last month! A special thanks to our Top Contributors in July, @Proha, @StanGromer, @etchen, @SheryBulos, @kgroneman.   ... View more

Authors: @RachelC and @A11ey  Everything changes so quickly, last week feels like a month ago and last month feels like it was last year. While no one has a crystal ball, we all want to know how we can plan for the next month or two. As Marketers, we're having to pivot quickly to make sure we're providing useful and relevant content to our audiences.  So what are some best practices you could lean on to ensure content is fresh and engaging so audiences don’t get burnt out from it all? In the midst of a crisis sometimes it is hard to think about anything else, but you have to strike a balance between both crisis-related and ‘business as usual’ content.  However, you can not forget to take the current crisis into consideration. Ensuring your content is not apathetic, but still relevant to your brand and the goods or services you are selling. It is also probably time to consider what long term effect this or any other crisis will have not only on your business but the lives of your partners and customers, is there something you provide that can help solve a potential future problem? For example, there have been Fashion brands like Prada, H&M & Gucci making medical masks & gowns due to the shortage, caused by the current crisis.  You don't necessarily have to create a new product.  You can create new content around an existing product, keeping it fresh, yet relevant to the current environment. However, brands should provide something other than crisis-related content, customers are getting inundated with it from every brand, so having some positive and entertaining content is something they will be looking for very soon ... View more

At the start of August 2020, Atlas will be disabling 'sign-in from Facebook' to better streamline access points. Below are steps for disconnecting your Facebook account from Atlas.  If you connected your Facebook account after registering, follow the First Case guide.  If you used Facebook to register your account, follow the Second Case guide. If you’re not sure Facebook is connected to your account, follow the Third Case guide to reset your password.   First Case - Facebook account has been added after registering the account: Go to Profile > My Settings > Social  Click on 'Disconnect from Your Facebook Account'.  The Facebook connection has been removed and the user can use the email/password for further logins.   Second Case Facebook has been used during the registration: Go to Profile > My Settings > Social  Click on 'Disconnect from Your Facebook Account'.  You’ll next be asked to enter and re-enter a password. Click on the button 'Set Password and Disconnect from Facebook Account'. Now the Facebook connection has been removed and you can use email/password for further logins.   Third Case Password reset is required before or after Facebook is disabled Click to Sign In at the top right of the page Select Forgot username or password Enter the email used to receive Atlas notifications Check your email and follow the instructions in the password reset email (The email may appear in the spam box) Need some help or have a question? Drop a comment below or email us at communityhelp@khoros.com and we’ll get you sorted. ... View more