Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen (@GijsN).
With a background in user experience and conversational AI, Gijs just might have a pretty good idea of where technology and automation are heading.
Here’s a sneak peek into the episode
The beginnings of Flow.AI and the Khoros automation framework
Supporting agents with automation by listening to their pain points
The velocity of conversational AI technology in different industries
Using AI to help customers better utilize social channels to get what they want
Guiding bots to be partners on our journey to create
Check out these Khoros resources for more information
Take a tour of our Accelerated Community Management solution
The High Cost of Low Agent Retention + NEW AUDIBLE VERSION
A Deep dive into AI entering the creative space
Lensa AI photo editor faces backlash
To hear more interviews like this, subscribe to Titans of Customer Engagement on your favorite podcast platform.
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