Khoros Communities 26.4 Release Notes
26.4 brings the Aurora homepage to life. Members can now react, reply inline, and save content directly from the feed without navigating away, while cross-board posting lets anyone start a discussion from any page in the community. Managers get a safe mode to evaluate Answer Assist quality before enabling it for members. Across Classic and Aurora, the release also delivers security patches, search fixes, and broad editor and stability improvements. New Features Aurora - Early Access Features The features in this section are available in Early Access for Aurora communities. They are behind feature flags and must be manually enabled — contact your Customer Success Manager to begin. Once enabled, all features are fully configurable from the admin panel. Note: Classic users can migrate to Aurora at no cost in 2026. Contact your CSM for detail Cross-Board Posting: Members can now start a post from the homepage or any category or landing page — no more navigating deep into the community structure to find the right board. Start a Discussion CTA — Admins enable a posting button on any page template via the Designer Tool. Button text is configurable (default: "Start a Discussion"). Permission-aware board picker — A searchable flat list showing only boards the user has permission to post on. Private group boards are hidden from non-members. All content types supported — discussions, blog articles, KB articles, ideas, and events. If clicked from within a specific board, that board is pre-selected in the picker. Anonymous users see the button but are redirected to sign-in on click Interactive Social Feed: Aurora's homepage Feed section transforms from a static list of post titles into a living, social feed where members can participate without breaking their browsing flow. Inline comment expansion — Click "See details" on any post to expand and read the latest comments directly in the feed. New/unread comments are surfaced first with clear visual highlighting. Inline replies — Reply to any discussion directly from the homepage feed using the same rich editor and community settings as the full thread view. Full post view — Expand the complete post body within the feed context; navigate to the full thread only when you need deeper engagement. Infinite scroll — The feed auto-loads additional posts as you scroll, with admin-configurable batch sizes and load limits. Admin controls: Enable or disable the interactive feed globally or per board from Admin → Settings → Content Features → Homepage Social Feed. Configure comment display count, infinite scroll batch size, and pilot specific boards before rolling out community-wide. One-click emergency disable option if issues arise Multi-Semantic Reactions: Move beyond a single "Like" and let members express nuanced sentiment. Reaction types include: Need This, Helpful, Insightful, Celebrate, and more — configurable per community. Reaction picker a…515ViewsSign in to react to this post8CommentsJune 2025 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Khoros Joins IgniteTech: To Transform Customer Connections in the AI Answer Engine Era Today marks a transformative milestone in the Khoros journey as we announce our acquisition by IgniteTech, a leader in AI innovation for enterprise software. This strategic partnership comes at a critical moment when traditional approaches to community engagement and brand care face unprecedented challenges in an AI-first world. [Webinar] The Exciting Road Ahead for Khoros Customers with IgniteTech and AI For the past few weeks, IgniteTech has been focused on understanding your business and how you use Communities, Care, and Social Media Management. They are ready to share what’s next, including how they’re integrating AI into the Khoros platform. Khoros Academy is now live with new and updated features Enjoy our newly updated on-demand, self-service Learning platform to gain the knowledge and skills you need to succeed with Khoros. If you have not registered for Atlas, please do so to access our newly enhanced self-service Learning platform. Communities [RECAP] Launching on Khoros Communities session #4: Launching best practices Take a deep dive into the best ways to promote your community, how to create your community guidelines, and what to consider when migrating or upgrading your community. Care Manage View: bulk tagging in Moderation columns Moderation columns in Manage View now contain the option to Tag posts in bulk. This enhancement improves the moderator experience in Manage View as you can now bulk Reject posts, Approve posts, mark posts as Spam, and Tag posts in your moderation columns you’ve already set up with your desired filters. This option was previously available on Post columns and functions the same way as it does on those columns. Top Engaged Contributors Special thanks to the current Atlas Top Engaged Contributors: sloth2073 , Lief , annalisadib , CarolineS , SydneyL , leowarren , GlennD , CyJervis , allensmith81 , and JasonHill!ViewsSign in to react to this postCommentMay 2025 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Communities [Recap] Khoros Communities Spring Product Update Review the recent product update webinar to learn about key releases from the past year, in-progress initiatives, and a teaser of strategic concepts we’re investing in. Launching on Khoros Communities session #4: Launching best practices | Instructor-led training Take a deeper dive into best practices around promoting your community, creating your community guidelines, and other general best practices to consider when migrating or upgrading your community. Value Analytics Surveys for Khoros Communities Aurora We’ve heard your feedback and are excited to reintroduce a familiar Khoros Communities feature from Classic into Aurora: Community Experience Surveys (formerly Value Analytics). This update brings back the ability to collect structured feedback from your community members so you can better understand how they’re experiencing your space. Calendar Invitation Email on Event Confirmation for Khoros Communities Aurora Previously, members had to manually add the ICS file to their calendars. With this release, when you select Attending or Interested for an event, a calendar invitation is automatically added to the calendar associated with your registered email address. Move and merge content across content types for Khoros Communities Aurora There’s often duplicate content or evolving conversations in the community that may be better suited to a different content type or format. To help manage this, we’re introducing the ability to merge root posts and move content across content types like Blogs, KB articles, Events, Ideas, and Discussions. Automatic spam detection for images for Khoros Communities Aurora Starting this release, all images, along with the text content, will be scanned for automatic spam detection. Care Meta Threads is now available within Khoros Care Khoros is pleased to announce that Meta Threads is now supported as an integrated channel within Khoros Care. The integration allows brands to respond and engage with their followers on brand posts, allowing them to provide top-notch social care and advocacy at scale. Apple App Store integration Individual Keys for Khoros Care In Khoros Care v24.11.1, we introduced the ability to integrate your Care instance with the new Apple App Store integration. At the time, this required the use of the Key ID located under the Team Keys. As of this release, you can now use Individual API Keys for this integration, which is useful for brands that do not want to use Team Keys due to internal preferences. LinkedIn DM Support in Automation Framework You can now create bots that leverage LinkedIn's direct messaging. This…ViewsSign in to react to this postCommentsApril 2025 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Khoros Communities Khoros Communities Spring Product Update Webinar Learn about key releases from the past year, in-progress initiatives, and a teaser of strategic concepts we’re investing in. Khoros product leads will open up for Q&A on the latest Khoros innovations for the Khoros Communities solution. NEW Approaching Analytics for Khoros Communities Aurora Product Coaching Session A product coach will effectively guide you through the new features of Khoros Communities Aurora Analytics. This session will help Classic Communities users in transitioning to Aurora analytics seamlessly.Topics covered in the coaching session A detailed walkthrough of Aurora Analytics, based on real-world insights. A comparison of Aurora Analytics versus Classic Analytics, highlighting key changes and new features. Practical use cases demonstrating how to apply Aurora Analytics to your day-to-day work. Activity Limit Settings for Khoros Communities Aurora In this release, we have introduced two settings for your community that can be configured via GraphQL, Flood limit setting and Role-based limit setting. Earlier, these were config-based; now, Khoros has provided them as settings for posts and private messages. With flood limit settings, you can maintain a community without spam content. For example, admins can enable members to post only 30 posts in 20 minutes. Duplicate post activity limit for Khoros Communities Aurora In Aurora communities v25.02, we released the Activity Limit feature to limit rapid actions on the community. With this release, we’ve expanded this functionality to prevent spamming the community with duplicate posts. Improved Moderation Experience for Khoros Communities Aurora We’ve redesigned the Community-level Moderation area to be more intuitive and efficient, consolidating all moderation controls into a single page for faster, and easier management. The improved layout enhances visibility into moderation actions, improving overall usability. Khoros Care Facebook Messenger PDF support for Khoros Care In Care, agents can now send PDFs in Facebook Messenger conversations. For more information about Facebook and Facebook Messenger capabilities, refer to Network Capabilities: Facebook. Communities integrations for Khoros Care For Care integrations with Khoros Communities (Classic or Aurora), the username of the account associated with the integration is now displayed alongside the URL of the community. To learn more about Care integrations with Communities, refer to Integrate Care with Khoros Community. Brand Mentions update for Khoros Care Comments on posts containing brand mentions are now combined into one single conversation as expected instead of generating separate conversations. If the conv…ViewsSign in to react to this postCommentsMarch 2025 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Communities Content workflow notifications for Khoros Communities Aurora As a community member, you can now receive content workflow email notifications when someone completes the following actions in places you follow. To manage these notifications, refer to Manage Follow and Notification preferences for your account. For a list of all possible email notifications, refer to About Aurora Email Notifications. Search results page template for Khoros Communities Aurora Community designers can now customize their search results page using the Search Results Page template. This enables communities to promote the content, places, and people that are the most relevant to their community members’ needs. Updating the look and feel of this page template also encourages cohesion in branding across the community. Salesforce connector upgrade for Khoros Communities Aurora Many are upgrading to Salesforce Hyperforce, where Salesforce IPs change dynamically, which can lead to frequent integration failure. To mitigate this risk, we have upgraded the Salesforce connector to version 4.4. Third-party analytics for Khoros Communities Aurora Communities Analytics now supports adding third-party analytics providers by adding their IDs. To integrate these tools, administrators do not need to understand or use GraphQL or Handlebars. Autosuggest @mentions for Khoros Communities Aurora In this release, we've enhanced the @mention feature with autosuggestions. Now, you'll receive relevant suggestions for members, content, and places as you type, making content posting more convenient. When you enter the @ symbol while creating a post, the suggestions are displayed in order by Members, Content, and Places. Khoros Communities Aurora Spam Management Product Coaching Identify and prevent spam within your community, learn to moderate and remove spam content effectively, and protect your community from malicious actors. Care Updated “like” action for Khoros Care For social channels that support likes, the moderation actions for liking and removing likes have been renamed Like Post and Remove Like, respectively. The Like icon has also been updated. Additionally, when you like an individual post, this is indicated at the post level now instead of just as a tag on the overall conversation. When you hover your cursor over the Liked notation, you can see the name of the brand account that liked the post. Apple App Store & Legacy iOS App Store integration icons for Khoros Care We released the new Apple App Store integration that enables direct response from Care. While the legacy iOS App Store integration no longer ingests content due to Apple’s deprecation of the RSS-based …ViewsSign in to react to this postCommentsFebruary 2025 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. How We Did It: Upgrading Atlas to the Aurora version of Khoros Communities Adopting our own next-generation community management software helped Khoros in many ways: easier community management, streamlined and re-envisioned purpose, and direct experience by our employees to learn the ins and outs of our latest software development—ultimately leading to improvements for our customers. Learn more about our upgrade in our recap blog. Update: TikTok Access for Khoros customers TikTok has resumed availability for the majority of United States users after being temporarily shut down on the evening of January 18. Khoros is closely monitoring updates regarding TikTok’s future availability in the United States and is in direct contact with our partners at TikTok. Community Moderation Bypass feature for Khoros Communities Aurora We’re introducing three new bypass permissions to allow trusted members to post content without being: blocked by content filters, scanned for spam detection, or limited by flood controls. These permissions are available under Settings > Users > Roles and permissions > Moderation and are set to Deny by default. Setting these permissions helps you streamline moderation workflows and enable trusted users to engage more freely without unnecessary restrictions. Bypass Event Invitation Flood Control Limits for Khoros Communities We’ve introduced a new permission, Bypass Event Invitation Flood Control, that allows admins to send more invitations than the flood control limit set for the community. This permission is available under Settings > Users > Roles and permissions > Events. For Communities Classic, permission is available under Admin > Users > Permissions > Events. Exclude roles in Top Contributors widget for Khoros Communities Aurora Site designers can now exclude certain roles from being displayed in the Top Contributors widget. This is helpful when your administrators or other staff create a large amount of content but you want to highlight only your other members’ contributions to the community. Community offline mode for Khoros Communities Aurora If you are performing maintenance on your community, you may want to prevent activity from taking place as you resolve issues. With offline mode, you can present a notice to visitors so they know maintenance is underway and that they cannot participate until the community comes back online. Guide to staffing an online community team Discover how to define roles, recruit top talent, and enhance collaboration with this guide to staffing an online community team. It’s a must-read for anyone serious about sustainable community growth. Care CRM Connector Enhancements for Khoros Care Ad…ViewsSign in to react to this postCommentsJanuary 2025 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Industry Real-life impact vs. recognition: Khoros Kudos Award winners choose to give back The Khoros Kudos Awards are one of the many ways we proudly celebrate and highlight our customers’ impressive achievements. Learn how four leading brands built great online communities, borrow from their playbooks and connect with your customers in new and meaningful ways. Communities Introducing AWS Bot Control: Enhanced Security for Khoros Communities To bolster the security and integrity of your community platforms, we are rolling out AWS Bot Control for all Khoros Communities customers this month. This AI-powered solution is designed to detect and block malicious or unapproved bot traffic, safeguarding your platform against scraping and unauthorized access while maintaining optimal performance. Content Archive for Khoros Communities Aurora We’re excited to introduce the content archival feature in 24.11! Admins and moderators can now effortlessly maintain community hygiene by reviewing and archiving content that is no longer accurate, timely, or relevant. While this feature is enabled for all communities by default, you can manage the feature’s enablement on the Content Archive option under Settings > Features > Moderation > Content Archive. Community Guidelines & Privacy Policy for Communities Aurora Admins can now enable community guidelines and privacy policies for their communities. These can be linked to an external URL or built within the Aurora community itself. Depending on your goals, building your guidelines or privacy policy within Aurora creates a seamless experience with consistent branding, while linking to an external URL enables you to use one central location for these documents so you don’t have to update them in multiple places. Care Live system tag for Khoros Care A new “Live” system tag is now applied to all Facebook, Instagram, and YouTube conversations with content categorized as live video by the channel. This tag remains on the post after the live video event ends so you can use the tag for reporting and tracking purposes. Block Facebook users from a page with Khoros Care As an agent, you can now block Facebook users from the page they are interacting with. Admins must first turn on this option for the channel by going to Settings > Integrations > Source Integrations and selecting Edit (pencil icon) for the appropriate Facebook integration. Below Moderator Actions, the admin must then select the Allow agents to block/unblock users from page option. CRM Connector enhancements for Khoros Care You can now use the current version (V2) of the CRM Connector with all CRM applications, such as Zendesk, Astute, Microsoft Dynamics, and more allowing all customers to utilize the benefits reg…ViewsSign in to react to this postCommentsDecember 2024 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Communities Replies and Comment sort order Admins now have the ability to customize the sort order for replies and comments at both the community and board levels, offering control over how content is organized and displayed to members across different content types. This setting is under Settings > Features > Content Features > Replies and Comments. Featured Guides With the Featured Guides widget, admins can showcase curated Guides, providing members with quick links to essential content. The guides listed on this widget allow community members to easily discover and access highlighted Guides on your community pages. They can be made available for use on designated community pages and help drive engagement by featuring important or popular Guides. Featured Guides is enabled by default, and you can add up to 100 guides to the Featured Guides. Aurora Content Filters Enhancement: Ignore diacritics When you create or edit a content filter, you can now specify whether you want the filter to ignore diacritics or to recognize characters with diacritics as unique characters. For example, when you turn on Ignore diacritics, “chëēse” and “cheese” are treated as the same word. If you do not turn on this option, “chëēse” is not recognized in a filter that prevents a user from posting the word “cheese.” Turning this option off is useful for communities with diverse languages, allowing more precise moderation of words with diacritic variations. Click here for Classic Content Filters: Ignore diacritics release notes. New Aurora Product Coaching Session: Spam Management Best Practices Join our Spam Management Best Practice coaching session to identify, filter and deal with spam effectively. Our coaching session will guide you through the practical tips and techniques to help combat spam and help maintain the hygiene of your community. Care GenAI in Action: Redefining Customer service series A three-part webinar series with guest speakers from leading analyst firm IDC covers key GenAI use cases in customer service, mastering GenAI controls and safety, and the importance of brand knowledge as the new fuel powering AI tools. Designing with purpose: Khoros’ approach to digital accessibility and user experience Explore how Khoros incorporates accessibility considerations into product development. While we're not accessibility experts, we partner with Level Access to ensure our solutions meet diverse user needs, giving you peace of mind that inclusivity is at the forefront of our design process. Marketing Social Media Marketing - Admin Essentials Learning Path Recommended courses for Admins to learn the ideal basic Khoros Marketing configuration settings for your organization based on Khoros-provided best p…ViewsSign in to react to this postCommentsNovember 2024 Atlas Highlights
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Stay tuned for the Khoros Kudos Winners Announcement on November 12 The results are in and we're nearly ready to announce winners of the Khoros Kudos Awards 2024. In the meantime, check out all of the great submissions Khoros Release Notes are now publicly available Release notes can be accessed without having to log into Atlas, giving you and your teams better visibility into the latest resources and updates from Khoros. Strategic Services Global Trend Round Up: 31st October 2024 Don't miss out on the latest industry updates on this week's trend report Communities All Aurora Product Documentation is now publicly available Aurora documentation can be accessed without having to log into Atlas, giving you and your teams better visibility into the latest resources and updates from Khoros. Aurora Real-time Community Firehose Classic Real-time Community Firehose With Community Firehose, community managers can now access a near real-time stream that captures key event metadata, keeping them informed and enabling prompt responses to critical events. These streams are delivered directly to specified endpoints., with a brief delay of approximately 30 seconds from when the event occurred. Note: Reach out to your Customer Account Executive (CAE) to learn more about Community Firehose. Community languages Community pages and email notifications are now available in Spanish, French, and Japanese translations. More languages will be available soon, including German, Italian, Portuguese (Brazil and Portugal), Dutch (Netherlands), Polish, and Russian. New options for Knowledge Base Article page template and Header & Footer widget Several new options are available for the Knowledge Base Article content widget located on the Knowledge Base Article page template. Also, when you add or edit a custom or Text/HTML widget to the Header & Footer template, two new options are now available in the More options section. Classic Instructor-Led Training RECAP on Spam Management for Communities Aurora Instructor-Led Training RECAP on Spam Management for Communities Review our recent Instructor-Led Training on Spam Management for Khoros Communities if you are are seeing a significant increase in spam across their online communities We've included the QA, and a link to the recording. Care New Apple App Store integration The Apple App Store can now be integrated directly with Khoros Care, enabling agents to respond to ingested reviews on their iOS apps directly from Care instead of requiring an admin to respond natively from within the App Store Connect console. Note: Due to a deprecation from Apple that was not announced ahead of time, the legacy iOS App Store integration was made unavailable earlier than expe…ViewsSign in to react to this postCommentsOctober 2024 Atlas Highlights
Hello Atlas members! If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today! Here’s everything you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Deadline fast approaching for Khoros Kudos Awards submissions If you haven’t submitted your story for the Khoros Kudos Awards, the October 3rd deadline is days away and will NOT be extended. Need help with your submission? Book some time with us and we'll take care of the heavy lifting! Strategic Services Global Trend Round-Up: 26th September 2024 Stay on top of what is trending, TikTok trends, and industry trends with our Khoros Strategic Services team. Marketing Marketing | Facebook Metric Deprecation Facebook has announced the deprecation of certain metrics within the Page Insights API, effective September 16th, 2024. The change will impact the availability of some metrics and features on the Khoros Marketing platform. We have proactively taken steps to minimize the impact of the deprecated Metrics on our platform and ensure the integrity of your data. Social Media Marketing - Admin Essentials Learning Path Recommended courses for Admins to learn the ideal basic Khoros Marketing configuration settings for your organization based on Khoros-provided best practices and scenarios that we provide within the course. Social Media Marketing - Planning and Publishing Essentials This course focuses on Publishing and the power to easily plan, schedule, manage, publish, and measure social marketing campaigns. You will learn important tools and techniques that will help you get the most out of Marketing Publishing in order to work efficiently, and effectively plan your social media strategy. Do you have a moderation crisis strategy? If there’s one thing to understand about the digital world, it's to expect the unexpected. Whether it’s a major world event or an obscure viral moment, the landscape can change instantly, pushing companies into crisis mode. And the first place people will voice their opinions? Your brand’s social media channels. While you can’t predict every scenario, having a clear strategy for how your brand responds to public outcry in the comments section can be the difference between stopping a crisis in its tracks or letting it escalate. Care Khoros Service Manager Learning Path In this course, you will outline your their company’s goals and needs to create a foundation for your configuration strategy. We will guide you through each of the configuration settings to show you how it can affect your company efficiency and how the settings will appear to those working with your platform. Each module will provide Khoros best practices, configurations based on various scenarios, and opportunities to test your knowledge. …ViewsSign in to react to this postComment
515Views
8Comments
