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Lookin' good, Lithosphere

Lookin' good, Lithosphere

Well done on the new look!


The homepage navigation is much clearer, and the new design feels fresh and true to the brand.Great job!



Woman Happy

Tags (3)

Yes, it looks great, but... I now have to look at the "new replies" counter to see whether there is new content to read. All the messages now look identical; there is no visual differentiation for unread messages. Fail.

Retired Community Manager

Thanks @verethragma ! Glad you are enjoying the new experience. 🙂

@dementad you make a great point, thanks for sharing! I've added it to our list of fixes.


Don't hesitate to let us know if there's anything else you come across!




Having the navigation structure change has caused a bit of confusion. It is no longer apparent where to access the Case Portal from the community. Any chance a link to the Case Portal can be added to the navigation options on the right or the global header navigation?



You can access it from here: @JulieH advised access to the cases would be lost "not sure for how long" but you can still view them on that URL.




Yep it has taken a few minutes to get used to the navigation, but it does look good!

Retired Community Manager

Sorry about the confusion everyone! We're about to post an announcement listing out all the changes. I will look into adding a link to the case portal to the side navigation.

Retired Community Manager

Customers with case portal access can now view the link in the side navigation under Knowledge & Support.



Yes, after complimenting the navigation I noticed that cases were suddenly really hard to find. Thanks for fixing it and making me not eat my words!  Woman Wink


Retired Community Manager

Hi @dementad and all,


We've fixed the issue of unread posts not being visually differentiated. They will now once again show bold titles, and unbold once you have read them.


Thanks for flagging the issue and let us know if you come across anything else!






I have to say that I'm ashamed of myself!


I never spend (almost) anytime on here.

Why? Too busy with my work and my own community + monitoring customers sites related to my job?

Why? I don't book time in my schedule for it?

Why? I have an AWESOME support from @BrianO when I have brainfarts....yes yes not ideas but farts.

Why? Why not? Something we have to put things aside to meet deadlines right?


Well, I'm ashamed. The new layout is awesome and the new enviroment is very welcoming. I just experienced what social media can do to you when changes are made the proper way to strike interest.


Sorry Brian and @BlairPo @RobD but my hamster just changed gears in ways you don't want to put your fingers around 🙂


I will spend more time around and grasp the ideas from others but share my little B2B experience.

The thing is, you don't realize what you are missing until a shovel hits your face. Ok, maybe a biiiiiiiiiiit too much, but I'm sure you are getting my point


What else should I say? Thanks Lithium. I'll leark more and frenchie from QC will bug you from time to time.