On Tuesday I was almost totally ignorant of SCRM and all that it portends for business. Yesterday, out of curiosity, I signed up for the Virtual Summit, and was amazed at what I learned. So I signed up and am trying to get more up to speed, using this community and others. There's lots of foreign terms for a novice like me. Is there some way to implement a "Terms for Dummies," where one can look up the meaning of the vast array of new words I am exposed to?
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