Flow Advance: Fallback and handover

[#1]

Any project can expect input it has not been designed for. To deal with these situations, Flow allows you to create different fallback and handover scenarios.

Unknown trigger

Just like responding to any text input, you can design flows that respond to unknown input.

Just like any other trigger and flow setup, you can design what happens next.

Handing over to an agent

If you want to hand over a conversation to a human agent, you can do this by using the handover action.

By default, this will automatically pause the bot for a number of minutes.

Note: You can configure the pause duration within the project > brains settings screen.

[#2]

Any project can expect input it has not been designed for. To deal with these situations, Flow allows you to create different fallback and handover scenarios.

Unknown trigger

Just like responding to any text input, you can design flows that respond to unknown input.

Just like any other trigger and flow setup, you can design what happens next.

Handing over to an agent

If you want to hand over a conversation to a human agent, you can do this by using the handover action.

By default, this will automatically pause the bot for a number of minutes.

Note: You can configure the pause duration within the project > brains settings screen.

[#3]

Any project can expect input it has not been designed for. To deal with these situations, Flow allows you to create different fallback and handover scenarios.

Unknown trigger

Just like responding to any text input, you can design flows that respond to unknown input.

Just like any other trigger and flow setup, you can design what happens next.

Handing over to an agent

If you want to hand over a conversation to a human agent, you can do this by using the handover action.

By default, this will automatically pause the bot for a number of minutes.

Note: You can configure the pause duration within the project > brains settings screen.