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Handoff and fallback: Trigger the bot from within Front

Handoff and fallback: Trigger the bot from within Front

Operate the bot and trigger flows using the Front plugin

Trigger Flows within Front

From within Front an agent can manually start bot flows using the Flow Front plugin.

Setting up events

 

events-allow-agent.png

 

Within the Flow designer you need to add different triggers. For each trigger you need to manually specify if they are allowed to be triggered by human agents.

Triggering events

 

front-trigger-event.png

 

After selecting a conversation the plugin will show a dropdown with all events that are allowed to be triggered by agents.

To trigger the event, select it and press the Trigger event button. After triggering the event, the bot will automatically resume operation.

Troubleshooting

If you are unable to trigger a specific event, please check the dashboard notifications. It might be you are triggering an event that breaks on for example a code action.

Labels (1)

Handoff and fallback: Trigger the bot from within Front

Operate the bot and trigger flows using the Front plugin

Trigger Flows within Front

From within Front an agent can manually start bot flows using the Flow Front plugin.

Setting up events

 

events-allow-agent.png

 

Within the Flow designer you need to add different triggers. For each trigger you need to manually specify if they are allowed to be triggered by human agents.

Triggering events

 

front-trigger-event.png

 

After selecting a conversation the plugin will show a dropdown with all events that are allowed to be triggered by agents.

To trigger the event, select it and press the Trigger event button. After triggering the event, the bot will automatically resume operation.

Troubleshooting

If you are unable to trigger a specific event, please check the dashboard notifications. It might be you are triggering an event that breaks on for example a code action.

Labels (1)
Last Reviewed:
02-07-2022 03:52 PM

Handoff and fallback: Trigger the bot from within Front

Operate the bot and trigger flows using the Front plugin

Trigger Flows within Front

From within Front an agent can manually start bot flows using the Flow Front plugin.

Setting up events

 

events-allow-agent.png

 

Within the Flow designer you need to add different triggers. For each trigger you need to manually specify if they are allowed to be triggered by human agents.

Triggering events

 

front-trigger-event.png

 

After selecting a conversation the plugin will show a dropdown with all events that are allowed to be triggered by agents.

To trigger the event, select it and press the Trigger event button. After triggering the event, the bot will automatically resume operation.

Troubleshooting

If you are unable to trigger a specific event, please check the dashboard notifications. It might be you are triggering an event that breaks on for example a code action.

Labels (1)
Version history
Last update:
‎06-19-2021 08:45 AM
Updated by:
Contributors