cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flow Customer Services: Other Khoros Products

Flow Customer Services: Other Khoros Products

Flow integrates seamlessly with Khoros to combine messaging automation and agents

Screenshot 2021-05-04 at 7.45.34 PM.png

Installation

  1. To connect Khoros with Flow you will need to contact Khoros customer support. They can provide you any required information.
  2. Add a new Khoros integration within the Flow dashboard integration section by pressing the + button
  3. Add all required information and press save

Bot name

A name that represents your bot within Khoros

Username and password

A valid Khoros username and password dedicated to your bot

Company key

You can find this within the login URL for Khoros. For example https://*awesomecorp*.response.lithium.com/ in this example it would be awesomecorp.

Region

Choose the region you are located. Either EU or US.

Channel

Choose the channel you would like to connect.

Note: You can connect to multiple channels by adding them as separate Khoros integrations

Phone number

If you selected WhatsApp you will need to add the connected WhatsApp phone number

External ID

This information is provided by Khoros customer support

Contact Email Address

An email address of your technical support

Khoros iframe

Flow provides a way for customer service agents to trigger bot events within Khoros. Please provide the IFrame URL to Khoros support and enter the IFrame Secret within Flow.

Applying tags

Flow synchronizes tags that exist within Khoros. You can automatically apply tags to conversations in Khoros by adding a tag using Flow that uses the exact same name (or group name and name combined).

Capabilities

Using Khoros and Flow you can connect to different messaging channels. The following table provides an overview of the capabilities of each channel you can connect with.

Reply Action

 

Brand Messenger

 

Messenger

 

WhatsApp

 

RBM

 

Telegram

 

SMS
Google Business Messages Apple Business Messages

 

Twitter
Text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Emojis ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Animated gifs ✔️ ✔️              
Event ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Image ✔️ ✔️ ✔️ ✔️ ✔️   ✔️ ✔️ ✔️
File ✔️ ✔️ ✔️ ✔️ ✔️        
Video ✔️ ✔️ ✔️ ✔️ ✔️        
Audio ✔️ ✔️ ✔️ ✔️ ✔️        
Location ✔️ ✔️ ✔️ ✔️ ✔️        
Card ✔️ ✔️   ✔️ ✔️        
Carousel ✔️ ✔️   ✔️ ✔️        
List ✔️       ✔️        
Buttons ✔️ ✔️     ✔️        
Quick replies ✔️ ✔️   ✔️          
Webviews ✔️ ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
 

Triggers

Text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Any text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Event ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Action ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Unknown ✔️ ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Image ✔️ ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
File ✔️ ✔️ ✔️ ✔️ ✔️       ✔️
Video ✔️ ✔️ ✔️ ✔️ ✔️       ✔️
Audio   ✔️ ✔️ ✔️ ✔️       ✔️
Location ✔️ ✔️ ✔️   ✔️        
Timer ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️


Others

Tags  ✔️  ✔️  ✔️  ✔️  ✔️  ✔️  ✔️
Notes ✔️ ✔️
✔️
✔️
✔️
✔️ ✔️
Link & trigger   ✔️ ✔️ ✔️ ✔️    

 

FAQs

Can I connect multiple bots with the same credentials and information?

No, it's not possible to connect multiple first responder bots. You'll have to remove any existing Khoros integrations within Flow if you'd like to connect it to a different project

Can I send WhatsApp templated messages using Flow and other Khoros products?

Yes, you can using the broadcast API. To reach customer you will need to use an author ID. Please contact Khoros support to provide all necessary information.

I've added a tag in Khoros Community and Flow but it's not added in Khoros Community?

Due to performance reasons tag names are "cached" for a certain time within Flow. You can save the Khoros integration settings inside Flow to reload the list of tags from Khoros.

Labels (1)

Flow Customer Services: Other Khoros Products

Flow integrates seamlessly with Khoros to combine messaging automation and agents

Screenshot 2021-05-04 at 7.45.34 PM.png

Installation

  1. To connect Khoros with Flow you will need to contact Khoros customer support. They can provide you any required information.
  2. Add a new Khoros integration within the Flow dashboard integration section by pressing the + button
  3. Add all required information and press save

Bot name

A name that represents your bot within Khoros

Username and password

A valid Khoros username and password dedicated to your bot

Company key

You can find this within the login URL for Khoros. For example https://*awesomecorp*.response.lithium.com/ in this example it would be awesomecorp.

Region

Choose the region you are located. Either EU or US.

Channel

Choose the channel you would like to connect.

Note: You can connect to multiple channels by adding them as separate Khoros integrations

Phone number

If you selected WhatsApp you will need to add the connected WhatsApp phone number

External ID

This information is provided by Khoros customer support

Contact Email Address

An email address of your technical support

Khoros iframe

Flow provides a way for customer service agents to trigger bot events within Khoros. Please provide the IFrame URL to Khoros support and enter the IFrame Secret within Flow.

Applying tags

Flow synchronizes tags that exist within Khoros. You can automatically apply tags to conversations in Khoros by adding a tag using Flow that uses the exact same name (or group name and name combined).

Capabilities

Using Khoros and Flow you can connect to different messaging channels. The following table provides an overview of the capabilities of each channel you can connect with.

Reply Action

 

Brand Messenger

 

Messenger

 

WhatsApp

 

RBM

 

Telegram

 

SMS
Google Business Messages Apple Business Messages

 

Twitter
Text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Emojis ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Animated gifs ✔️ ✔️              
Event ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Image ✔️ ✔️ ✔️ ✔️ ✔️   ✔️ ✔️ ✔️
File ✔️ ✔️ ✔️ ✔️ ✔️        
Video ✔️ ✔️ ✔️ ✔️ ✔️        
Audio ✔️ ✔️ ✔️ ✔️ ✔️        
Location ✔️ ✔️ ✔️ ✔️ ✔️        
Card ✔️ ✔️   ✔️ ✔️        
Carousel ✔️ ✔️   ✔️ ✔️        
List ✔️       ✔️        
Buttons ✔️ ✔️     ✔️        
Quick replies ✔️ ✔️   ✔️          
Webviews ✔️ ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
 

Triggers

Text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Any text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Event ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Action ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Unknown ✔️ ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Image ✔️ ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
File ✔️ ✔️ ✔️ ✔️ ✔️       ✔️
Video ✔️ ✔️ ✔️ ✔️ ✔️       ✔️
Audio   ✔️ ✔️ ✔️ ✔️       ✔️
Location ✔️ ✔️ ✔️   ✔️        
Timer ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️


Others

Tags  ✔️  ✔️  ✔️  ✔️  ✔️  ✔️  ✔️
Notes ✔️ ✔️
✔️
✔️
✔️
✔️ ✔️
Link & trigger   ✔️ ✔️ ✔️ ✔️    

 

FAQs

Can I connect multiple bots with the same credentials and information?

No, it's not possible to connect multiple first responder bots. You'll have to remove any existing Khoros integrations within Flow if you'd like to connect it to a different project

Can I send WhatsApp templated messages using Flow and other Khoros products?

Yes, you can using the broadcast API. To reach customer you will need to use an author ID. Please contact Khoros support to provide all necessary information.

I've added a tag in Khoros Community and Flow but it's not added in Khoros Community?

Due to performance reasons tag names are "cached" for a certain time within Flow. You can save the Khoros integration settings inside Flow to reload the list of tags from Khoros.

Labels (1)
Last Reviewed:
04-12-2022 12:31 AM

Flow Customer Services: Other Khoros Products

Flow integrates seamlessly with Khoros to combine messaging automation and agents

Screenshot 2021-05-04 at 7.45.34 PM.png

Installation

  1. To connect Khoros with Flow you will need to contact Khoros customer support. They can provide you any required information.
  2. Add a new Khoros integration within the Flow dashboard integration section by pressing the + button
  3. Add all required information and press save

Bot name

A name that represents your bot within Khoros

Username and password

A valid Khoros username and password dedicated to your bot

Company key

You can find this within the login URL for Khoros. For example https://*awesomecorp*.response.lithium.com/ in this example it would be awesomecorp.

Region

Choose the region you are located. Either EU or US.

Channel

Choose the channel you would like to connect.

Note: You can connect to multiple channels by adding them as separate Khoros integrations

Phone number

If you selected WhatsApp you will need to add the connected WhatsApp phone number

External ID

This information is provided by Khoros customer support

Contact Email Address

An email address of your technical support

Khoros iframe

Flow provides a way for customer service agents to trigger bot events within Khoros. Please provide the IFrame URL to Khoros support and enter the IFrame Secret within Flow.

Applying tags

Flow synchronizes tags that exist within Khoros. You can automatically apply tags to conversations in Khoros by adding a tag using Flow that uses the exact same name (or group name and name combined).

Capabilities

Using Khoros and Flow you can connect to different messaging channels. The following table provides an overview of the capabilities of each channel you can connect with.

Reply Action

 

Brand Messenger

 

Messenger

 

WhatsApp

 

RBM

 

Telegram

 

SMS
Google Business Messages Apple Business Messages

 

Twitter
Text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Emojis ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Animated gifs ✔️ ✔️              
Event ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Image ✔️ ✔️ ✔️ ✔️ ✔️   ✔️ ✔️ ✔️
File ✔️ ✔️ ✔️ ✔️ ✔️        
Video ✔️ ✔️ ✔️ ✔️ ✔️        
Audio ✔️ ✔️ ✔️ ✔️ ✔️        
Location ✔️ ✔️ ✔️ ✔️ ✔️        
Card ✔️ ✔️   ✔️ ✔️        
Carousel ✔️ ✔️   ✔️ ✔️        
List ✔️       ✔️        
Buttons ✔️ ✔️     ✔️        
Quick replies ✔️ ✔️   ✔️          
Webviews ✔️ ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
 

Triggers

Text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Any text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Event ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Action ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️
Unknown ✔️ ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Image ✔️ ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
File ✔️ ✔️ ✔️ ✔️ ✔️       ✔️
Video ✔️ ✔️ ✔️ ✔️ ✔️       ✔️
Audio   ✔️ ✔️ ✔️ ✔️       ✔️
Location ✔️ ✔️ ✔️   ✔️        
Timer ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
✔️
✔️


Others

Tags  ✔️  ✔️  ✔️  ✔️  ✔️  ✔️  ✔️
Notes ✔️ ✔️
✔️
✔️
✔️
✔️ ✔️
Link & trigger   ✔️ ✔️ ✔️ ✔️    

 

FAQs

Can I connect multiple bots with the same credentials and information?

No, it's not possible to connect multiple first responder bots. You'll have to remove any existing Khoros integrations within Flow if you'd like to connect it to a different project

Can I send WhatsApp templated messages using Flow and other Khoros products?

Yes, you can using the broadcast API. To reach customer you will need to use an author ID. Please contact Khoros support to provide all necessary information.

I've added a tag in Khoros Community and Flow but it's not added in Khoros Community?

Due to performance reasons tag names are "cached" for a certain time within Flow. You can save the Khoros integration settings inside Flow to reload the list of tags from Khoros.

Labels (1)
Version history
Last update:
‎06-20-2021 06:19 AM
Updated by:
Contributors