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Khoros Rebranding and Agent UI Refresh

Khoros Guru

We are excited to announce that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. This move to the new Khoros branding will modernize the look and feel, and improves some accessibility issues.

https://cdn.knightlab.com/libs/juxtapose/latest/embed/index.html?uid=3959f7ce-5d31-11e9-8106-0edaf8f...

The only changes to the layout of the user interface will be on the login/password reset pages (for customers that DO NOT have SSO configured). Other changes--primarily font sizes and color adjustments--will enhance the user interface, but will absolutely not change the layout, nor disrupt agent workflows.

If you have feedback on these changes, we would love to hear it. This is a change that will be enabled for all customers by Khoros, and individual customers will not have a choice on when/if to enable it. It will be turned on automatically when the cut over date is determined.

 

The Why

  • While our agents love our UI, we have gotten feedback from our customers that it looks outdated.
  • We have a number of Accessibility improvements that require some internal changes including larger font sizes and AA compliant contrast for low vision.
  • As a company, we need to rebrand the interface from Lithium to Khoros.

 

The Changes

  • The login screen will be changing to a Khoros branded login screen with a different layout for those customers that do NOT have Single Sign On configured.
    • Khoros Login Screen V1: temporary to set context of new merger/brand (full screen preview here)
      • Scheduled for end of May 2019 release.
    • Khoros Login Screen V2: long term version which removes context of new merger/brand text
  • The Agent View will have (full screen preview here)
    • Better font sizes following AA standards
    • Better contrast with at least a 4.5:1 contrast ratio for text
    • Fewer gradients
    • Cleaner buttons
    • More legible text
  • Match the new overall brand look and feel
    • The Navigation bar at the top will be changing to a darker color and display the Khoros logo.
    • Better Accessibility improving on our overall WCAG2.0 compliance (helps reduce eye strain for people using the tool all day)
    • Cleaner UI

 

Key Takeaway

The Agent View does not change the orientation of buttons, layouts, functionality and most importantly, efficiency. (full screen preview here)

Agents will simply have a more modern looking UI, with all buttons and UI elements in the same location.

There is no change for the login URLs for both .response and .app:

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