Customer service has a new standard. This is not new news to us.
Beyond just being aware of your customer interactions with your brand, you must be adept on building true relationships, and at scale. Customers are everywhere and have their channels of choice. So, a brand’s preferred channels must align with their customers’ preferred channels.
This is where social media tools become a necessity. Delivering a reputable level of service is a top priority in today’s day and age as we see the power of the digital customer grow. A customer experience report by Harris Interactive revealed that “82% of consumers in the U.S. said they’ve stopped doing business with a company due to a poor customer service experience."1
Refuse to fall under this statistic.
Take a look at our quick how-to-guide: “How Social Media Monitoring Tools Can Help with Customer Service”
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.