At Lithium, we know our Reach and Response solutions are the best tools in the marketplace for taking a brand’s social efforts to the next level. And as much as we would love to tell you non-stop about all the amazing things our platform can do, there’s really no better testament to the value it provides than when a satisfied customer shares their story with us.
So when our friends at Covered California mentioned how Lithium Reach and Response brought speed and efficiency to their day-to-day social operations, we didn’t waste any time asking if they’d be willing to be the spotlight of our latest Customer Success Story.
Covered California was faced with a decision: how to deal with the flood of posts and comments across the organization’s social channels from customers seeking assistance after the history-making first Open Enrollment under the Affordable Care Act. They were inundated – and didn’t quite anticipate just how many customers would flock to social to seek assistance - with responses expected in real-time nonetheless.
Through their marketing agency, Covered California chose to invest in their social channels with Lithium Reach and Response. If you want to learn how they achieved impressive results, you’ll need to download the Covered California Customer Success Story today. (We wouldn’t want to ruin the surprise for you by telling you all about it here!)
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