In today’s world, digital-first customer engagement is no longer an option — it’s a must.
In this 45-minute webinar hosted by Engage Business Media, we’ll hear:
- How customer needs and expectations are changing. As we adapt to our evolving environments, the customer they knew at the beginning of 2020 is likely not the same today.
- What are the challenges and opportunities that brands face? When delivering world-class digital customer experiences, what can we learn from the “new normal” and how can this drive our current and future strategies through lockdown and beyond
- Why brands need to identify where their customers already are Listen, engage, and join your customers on the digital channels of their choice
Presenters:
- Darren Diprose, Head of Mobile, Digital Conversations & Chatbot, Centrica British Gas
- Steve Hurst, Editorial Director, Engage Business Media
- Tom Bailey, Vice President Sales, Khoros
