A big problem in all kinds of communities is spam. At best, it clutters up your community with useless content, and at worst it exposes your users to threats and offensive content. Moderators have to spend significant time cleaning up posts, flagging spam, and reviewing posts marked as spam by the system for any legitimate content that should be restored. To help address these challenges we have introduced several enhancements to make it easier to manage spam on your community.
Spam Quarantine Page
The Spam Quarantine page lists the posts that were identified as spam and redirected to quarantine. With the new Spam Quarantine page you can -
Ability to mark all the posts of a user as spam while banning the user from your community
While banning a user from the user’s profile page, check the Mark all content as spam option to mark all the posts of that user as spam and move them to Spam Quarantine. This also deletes all the Private Messages sent by that user.
Ensure that the Match exact username and Match exact email address checkboxes are selected and the user details are of the user whose profile page you are on.
Deleting Private Messages sent by a member while marking all their posts as spam
Earlier, the Mark all content as spam option to mark a member’s posts as spam, did not handle the user’s private messages. You had to manually delete all the private messages from that user. We have now extended this functionality to delete all the private messages sent by the user. This option is available under the Moderator Controls section in the user’s profile page. This will be useful in scenarios when community members are spammed via private messages.
We have also enhanced the spam detection logic so that legitimate posts are not marked as spam when they are edited and published multiple times.
These enhancements are available to all communities. You can follow the links below to -
Learn more about spam quarantine
Learn more about spam management
Great enhancement to the Community! Good work team.
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