My team is looking for a way to calculate the percentage of "New Posts" (i.e. posts that were published in the selected time period) that received an "Accepted Solution" within the first 24 hrs / 48 hrs / 72 hrs.
Right now, we're using the "Minutes to First Solution" metrics on the Community Dashboard. However, we'd love more insight into how many of those incoming posts exactly received an Accepted Solution within X # of hours. This will help us determine whether our community's Best Response Rate (BRR) is at a healthy level or needs improvement.
What does the community think?
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