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Notifications / Community mailer

I would like to know how I can switch on notifications like the community mailer - your topic received a reply - in my community, I did a bit of research but I haven't been able to find an answer. Also, is it possible to customise these notifications? Thanks

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Khoros Alumni (Retired)

You can change the copy of the notification emails, e.g. to add a brand header and footer or customize the copy to your community's tone of voice as described in this article: https://community.lithium.com/t5/FAQs-email-templates-and-text/About-email-text-and-templates/ta-p/1...


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Hi @VarunGrazitti, perhaps my post wasn't clear, I wan't to switch on the notifications, not remove them as suggested in the article you provided the link to.

@Inactive User - Yes, I re-read and it was clear after that 🙂 

 

Let us know if you have any other question.

 

 


Varun : Weaving magic with Khoros!

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Khoros Alumni (Retired)

Community notifications should be enabled by default. Do you see any of them working at all on your community? i.e. are members notified of new private messages?

I recommend to review these settings in community admins as they could have been altered:

  • Notification Defaults: Check that relevant notification types are set to "Immediate" delivery: https://YOUR_COMMUNITY_URL/t5/bizapps/bizappspage/tab/community%3Aadmin%3Ausers%3Anotification-management
  • Within the "Profile Defaults" check that "Receive email notifications for new private messages" is enabled: https://YOUR_COMMUNITY_URL/t5/bizapps/bizappspage/tab/community%3Aadmin%3Ausers%3Auser-profiles
    NB: If this setting was disabled then every member account created before you switched it back on will still have it disabled. Everyone of those members would need to switch it back on via their PM profile settings: https://YOUR_COMMUNITY_URL/t5/user/myprofilepage/tab/user-preferences:private-messenger

Khoros Best Practice until August 2019. Onwards posting as Claudius.
Learn how to master Khoros. Learn Best Practice in the Community Documentation
If you appreciate my efforts, please give me a kudo ↓
Accept as solution to help others find it faster.
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Thanks @ClaudiusH, i have checked as suggested and the settings are ticked. So notifications should be on.

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Thanks @ClaudiusH, this is really useful.

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