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Genius

Sorting messages with a specific label

In the Forum Filter by Label Page, it displays all messages in a given forum with a specific label.
However, it's not clear what order the messages are being sorted by...nor is it clear how to sort these messages by some sort of useful order (by latest activity, etc).
Is there some component I can add to this page quilt to influence the order on this page, or add something to the URL to do it?

8 Replies 8
Director

hi @phoneboy,

I our case, it takes the default filter of the forum (Most recent), and the posts are indeed sorted by the latest activity on them:

label_sort.png

Cheers,

Karolina

Director Community Management at Dynatrace
Genius

That does make sense.
We're using a custom component to display our list of messages generally, so I'm not sure what I have the various forums set to as far as sorting options go. 

Director

If you take a look at Khoros Atlas, they've implemented filtering in a way where you can decide how to sort posts filtered for a particular label:


Screenshot_73.png

 

So I guess it's an individual thing how you set filtering in your Community 😉

Director Community Management at Dynatrace
Genius

It may be that I need to add a component to that page so that option shows up.

Guide

Did anyone find a solution for that? In our community, we have the out-of-the-box solution, whenever I filter a label on the Forum, and want to change the default "Sort by", it automatically clears up the filtered Label.. It's not ideal for navigation and I don't know how to fix it!

I'm in the same boat - any advice would be appreciated!

all information i got from khoros is that this is standard behaviour and if we want to change we need to do a custom development.. 😞 

Disappointing, but not surprising. Thanks for answering!

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