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Contributor

What are users searching on community forum

I am new to the Khoros platform. I am wondering if there is an easy way to get a list of the keywords that members search for on our community forums -- like a report on which keywords, how often, etc. 

 

Thank you! 

2 Replies 2
Boss

Hi @leex1080 - you should be able to find this information under Community Analytics > Search.

You can find documentation on this here: https://community.khoros.com/t5/Community-Analytics/View-community-search-metrics-including-Promoted...

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Lili McDonald
Community Manager @ Amazon
Connect on LinkedIn
Khoros Staff

Hi @leex1080, You can actually use Search Metrics in Community Analytics and apply a filter for your community members to get a better understanding of what they are searching for!

If you are interested, Khoros offers complimentary 1:1 Product Coaching sessions where we can walk you through this while on the call. You can read more about the Community Product Coaching Session: Community Analytics Overview here as well as sign up for the 1:1 coaching session!

 

 

 


Crystal Lockett | Manager, Customer Experience

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