Announcing Community Manager Certification II

Lithium Alumni (Retired)








Are you one of the 500+ people who are Lithium Certified Community Managers? If so, we have a new certification course for you!


Graduates of our Community Manager Certification have told us they’d like a new course that goes deeper into some of the key challenges they face – specifically around driving community growth.


They've also said they’d like more time to dialogue with peers. In response, we’ve worked together with Joe Cothrel (@JoeC) and Robb Lazarus (@RobbL) to develop a new course to help you take your practice and your community to the next level: Community Manager Certification II.


Like our original certification, Community Manager Certification II is a full-day session, including a 90-minute exam to test your mastery of the content. In the morning, we cover how to grow membership and engagement across the usage spectrum – from casual users to super users. In the afternoon, we’ll share the best tactics for gaining support from executives and peers inside your organization.


Among other topics, you’ll learn how to:

• Generate significant new growth in an established community

• Take advantage of new product launches or product issues to boost activity

• Make design changes that increase engagement levels

• Increase super user contributions and satisfaction

• Win support from internal champions

• Make the community more strategic to the business


Join us at our headquarters in San Francisco for the debut of this new certification course on December 9th!



Questions? Contact Lithium's Education Team at




 Jordan Suffin is Director of Training Services at Lithium, responsible for development and delivery of educational and engaging training materials. He previously worked at MicroStrategy where he spent 16 years in various education roles, starting out as a technical trainer for the West region and more recently running Global Partner Sales & Technical Training and Internal Sales Training/Onboarding programs.