Today the Lithium Education team launched a new certification program: LSW Social Agent Certification.
With an estimated 1 billion Facebook users and 200 million Twitter users, it’s no surprise that the rise of social media has permanently impacted the customer service channel.
The Social Agent Certification course covers how to interact with customers through Lithium’s Social Web platform by presenting both best practices as well as product training. We will explore the day-to-day responsibilities of a social agent, including a comprehensive presentation of the Agent features on the Lithium platform. Agents will learn key techniques they need to know in order to work efficiently and effectively while representing your company professionally and according to your policies. Today’s customers expect fast and thoughtful responses to their questions and concerns on the social web. Successfully completing this certification provides agents and their managers with the confidence that they are prepared to handle this challenge.
The online Social Agent course consists of approximately 30 minutes of video tutorials, along with a certification exam to be completed online at your convenience. This certification is recommended for Social Agents, Team Leads, Managers, and Supervisors of Social Agent teams.
How do I register?
You can register for the online Social Agent Certification course in Lithium Campus. If you need assistance registering for the course, please reach out to firstname.lastname@example.org. If you're interested in purchasing for a group of 5 or more, ask us about our special group rates.
Lithium’s certification program validates social media and community professionals through industry- proven assessment. All our programs have been created by industry thought leaders. Find out more by contacting us at email@example.com.
Jordan Suffin is Director of Training Services at Lithium, responsible for development and delivery of educational and engaging training materials. He previously worked at MicroStrategy where he spent 16 years in various education roles, starting out as a technical trainer for the West region and more recently running Global Partner Sales & Technical Training and Internal Sales Training/Onboarding programs.
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