Community Manager Appreciation Day (CMAD) is right around the corner on January 27th. This month, we'll be publishing content in Atlas to celebrate CMAD and educate others on the vital role Community Managers play in the customer's journey. We're thrilled to start things off with an exciting contest!
The CMAD 2020 Contest is in honor of Community Manager Appreciation Day and is open to Atlas members. The two winners of the CMAD 2020 Contest will each receive one ticket to Khoros Engage 2020, held in Austin, TX on October 12 - 14, 2020.
Contestants must reply to this blog and answer the question, “What advice would you give to a new Community Manager?” in 500 words or less or a 1-2 minute video. This contest is open to Atlas members of all roles and backgrounds, not just Community Managers.
We encourage you to be creative and original in your submission. Feel free to use props, tell jokes, or share tell a heartfelt story of a lesson you would like to pass on to Community Managers.
Best of luck to everyone and happy Community Manager Appreciation Day!
How to submit to the contest:
How the winners are determined:
Terms and Conditions:
It's been great working with you as AARP's CSM, @Sandy_Moreland! I'm so happy to see you sharing here, because I KNOW you have so much invaluable knowledge and expertise to share with other Community thought leaders!
My favorite to-date Khoros moment was sitting in the big conference room at AARP and hearing the Community Team share their favorite community stories. It was amazing to hear what a major part of the AARP customer journey, the AARP Community plays. And it is because of great Community Management.
Thank you @Sandy_Moreland
Can't wait to see you all again soon.
I created this photobook which I send to experts along with a small bottle of champagne to celebrate the memories we created together.
I just wanted to share this to give CM's a feel for the culture, emotions and relationships they can help create. Community is where true friendship is built as well.
I am not participating in the contest but I just wanted to share some advice which I did earlier. I just wanted to edit my post to share the above but I wasn't able to edit that post
Tips for new Community Managers:
Lastly enjoy your view, as community managers have a uniquely broad view that spans across a business.
In addition to what every great post by awesome community managers have mentioned here, always remember this equation:
B2H > B2B + B2C
Always be Business to Human irrespective of the essence of your community and everything will start to fall in place.
I really love all of the comments so far!! My advice:
My advice to Community Managers is to over communicate. Being completely submerged in our communities gives us the ability to track trends, issues, and community member activity. However, it could be easy to forget that not all of our coworkers and team members have the same level of understanding of our communities and consumers. Use that as an opportunity to speak on behalf of our community members, and never assume that others in your organization know what you know. I have found that times when I have felt like I am over-communicating are the times that the communication was most in need. If nothing else, it helps involve others who are not directly working with your community and provides opportunities for shared understanding and meaning that will help your organization or business grow exponentially. The information we manage on a daily basis is a living and breathing connection to those you are striving to make a difference with. Own that, and help others in your organization own that as well. Lastly, take time for yourself. When you are healthy and thriving, so does your community. Cheers to Community Managers everywhere!
Most community managers are on a team of one (as I am) so my advice focuses around that - especially when Community is new to one's organization:
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