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Digital Care Redefined: Agents vs Moderators

Lithium Alumni (Retired)



What type of digital care do you deliver to your customers? Are your initiatives more focused on monitoring customer conversations or servicing a high volume of customers?


Brands need to know the difference. A big mistake brands (especially those with high volumes of digital conversations) make is treating these initiatives the same way. But, the type of customer service matters because both are handled, managed and measured differently.


Our new eBook ‘Digital Care Redefined: Agents vs Moderators’ breaks down the differences.


Read our eBook to:

  • Learn why diverse technology solutions are failing to deliver great digital CX
  • Understand the unique needs of agents and moderators
  • Discover the advantages of unifying digital care


Plus, hear advice from brands using a single platform to deliver awesome digital CX, including: Comcast, Rogers, StubHub, and Sprint.


Download it here today.