We’re super excited to share that Gartner Inc., a leading technology research firm, has named us a top choice among social customer service vendors – and highlighted that we are one of the only providers who offers both community and social customer service platforms. It’s nice to receive such recognition, but what does it mean?
You can be assured that Lithium offers deeper value across your enterprise by developing and supporting both platforms, especially with our Total Community approach that weaves community and social customer service together.
The praise came from Gartner’s recently released Market Guide for Social Customer Service Applications report.
According to Gartner, 23% of their clients who asked about social media for CRM are focusing on social customer service, up 8% since last year. We believe social customer service needs to evolve into an integral, seamless customer service experience and our platforms can help you do just that. Lithium Social Web (LSW) works with your community and social networks to pull in feeds from multiple sources giving you a complete picture of trending conversations, and pulls all of a customer’s conversations with your company into a single record, making it much easier to provide a consistent customer support experience. In addition, Gartner also cited our LSW Experts feature, which allows you to pull in internal subject matter experts from across your organization to respond to customer questions so your agents can provide faster, more accurate information right from the knowledge source.
There are many vendors out there. We’re proud to stand out with a compelling, unique vision and products and solutions proven to deliver business results for you.
If you’d like to learn more about LSW, LSW Experts or other features that can make your customer experience outstanding, contact us.
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