LiNC wouldn’t be the same without tips, real-stories and even a little banter from peers – all in the tried-and-true conference panel format. And LiNC Local London was no exception.
During the breakout sessions, we hosted ‘Track A- Inspiration Room’ with three different sessions. The goal of each session was to deliver Lithium success stories and have the audience learn key takeaways that they can take back to their day-to-day jobs. @UlrikaH was our moderator for Track A and – as usual- she asked the questions we all wanted to hear the answers to.
Session 1: Digital CX is the New Playing Field
Everyone who attended the conference plays a role (big or small) in their organization’s digital customer experience so we knew this would be a popular panel. We were thrilled to have the following panelists share their stories:
Linda kicked off the panel with this ‘fun’ stat and that really got the conversation started: Nearly 1/3 of consumers would rather clean a toilet than talk to customer service.
Top 3 takeaways from the Digital CX panel:
Session 2: The Future of Social Media Management
With our newly announced Lithium SMM features, we were excited to host a social media management panel to get the inside scoop from our customers. Most importantly, to breakdown the biggest challenges and to hear how teams are delivering results with their SMM strategies. We were lucky to have the following panelists participate:
Top 3 takeaways from the SMM panel:
We closed the track with a lively discussion on all-things community. Our panel included community experts from a diverse set of industries – high tech, b2b, retail and telco – and with a ton of passion and tips to share. Our panelists included:
Side note: Be sure to read all about @Estherheide experience in My Top Takeaways from LiNC Local London 2017.
Top 3 takeaways from the Community & Beyond panel:
Thanks to all our panelists and sharing their best practices. Here’s to the next LiNC!
Download the full presentations here:
The Future of SMM Panel
Community & Beyond Panel
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