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LSW in March: The State of Social Engagement, StubHub Rocks Social and More!

Khoros Alumni (Retired)


Spring is in the air… And that only means one thing for us here at Lithium - it’s LiNC time! The LSW team is heads down getting ready for another great show with new product features, announcements, customers and much more. But before we get too ahead of ourselves, we want to give you a recap from the month of March.


We hope our monthly recaps continue to keep you up-to-date with all things LSW.


Here’s what you need to know from March 2016.


LSW Download: March 2016 Edition


The State of Social Engagement 2016: Did you know that only 2% of brands consistently respond to their customers’ social posts? This stat comes from a study Lithium commissioned to find out if brands are actually using social to effectively engage with their customers. The results are that everyone is using social, but most brands are using it poorly. The study is an in-depth analysis of 85 global brands across 8 industries. Read the full report here to find out how you stack up against your competitors and industry.


Customer Spotlight: We sat down with Mary C. Hill, Customer Service and Social Media Manager at StubHub, to learn more about the secret to StubHub’s customer service success and why LSW works best for her team to manage the thousands of fan inquiries on social. Read the Q&A: StubHub Rocks Social Customer Service with LSW 



Tips and Tricks: Read a few tips and insights from our customers - Symantec and HP – on how to succeed with social care. Symantec’s Tim Lopez and HP’s Kriti Kapoor Share Their Winning Tips on Social Support 


Article: Destination CRM published details of the LSW product updates.


Lithy Awards Deadline Extended to April 27: Have you submitted your Lithy yet? Don’t fret. We’re pleased to announce that the Lithy Awards deadline has been extended to Wednesday, April 27. For our LSW customers, check out the Support Savings MVP and Excellence in Customer Satisfaction categories. Submit now!

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Last update:
‎06-11-2019 04:27 PM
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