It’s been a big month for Lithium Social Web here at Lithium. Over the past few days and weeks, we’ve announced a series of new features and integrations: brands can now initiate private customer care on Facebook and Twitter. In addition, our integration with Twitter allows brands to collect customer feedback in real-time, adding a new dimension of customer experience metrics to the mix.
Today, we’re excited to share more about one of our most recent and cutting-edge product releases: Mobile Analytics. The business of social requires customer service teams to have quick visibility in order to be agile, identify trends early, and ultimately deliver the best customer experience possible. Our latest release will allow brands to do just that with an updated user experience and important analytics accessible on-the-go on Android and iPhone devices.
We are bringing web analytics to our mobile app starting with one of our most powerful analytics offerings: shared dashboards. Shared dashboards are customizable analytics dashboards which users can create and share internally with anyone in the organization to track the performance of customer care initiatives. We want customer service leaders to gain more visibility within their organizations on the great work they are doing in improving their efficiencies and increasing customer sentiment -- and we’ve heard loud and strong from our customers that Shared Dashboards has been key to achieving this.
If you are interested in learning more about how to take advantage of our latest product releases, we would love to hear from you.
Is your team fully harnessing social for powerful customer care? Download a complimentary copy of our latest eBook, “The Definitive Guide to Social Customer Service Success in 2016” to learn more.
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