May 2024 Atlas Highlights

CoryD

Hello Atlas members!
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Here’s the Atlas content you do not want to miss!
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Atlas is getting ready to upgrade!

Our next-gen Khoros Communities functionality allows Khoros to simplify navigation, clean up unused spaces, and focus on bringing you a better community experience.

As we get closer to our summer launch, we’ll provide you with more details about what’s changing and how to navigate Atlas on the Aurora version of Khoros Communities.

We’re launc hing SearchUnify on Atlas

In addition to the Aurora upgrade, we are introducing SearchUnify as a tool on Atlas to help improve your search results!

SearchUnify is a federated search solution that allows users to search multiple content repositories from a single search console within the community, allowing for a one-stop shop for content discovery.

Marketing

Khoros Social Media Management Fresh Features - Episode 4

Check out the latest product release for Khoros’ Social Media Management. These include Instagram Story publishing, our highly anticipated paid advertising integration, and Manage view enhancements for Khoros Care users, guaranteed to skyrocket your social teams’ speed and scalability. Take a closer look!

2024’s top social media trends: How social listening maximizes their potential

2024’s social media marketing landscape focuses on one guiding principle: prioritization. Based on the growing pressure on brands to use their time and budget more effectively — in other words, to do more with less — it’s likely you face the challenge of pinpointing where to focus your resources to avoid diminishing returns.

To help you start, our in-house experts curated a list of seven key trends that define social media engagement in 2024. Using the corresponding practical social listening tips, you, too, can pave your way to a success-filled year in social media.

Care

Service Fresh Features - Episode 4

Welcome to our latest Khoros Service product release. featuring advanced gen-AI knowledge for faster automation, improved WhatsApp templates with less code and complexities, pre-built widgets to track your chatbot performance, new rich link previews for messages, and enhanced agent accessibility.

Conversational AI: the Samsung Case Study

Scripted bots are a thing of the past - no one wants to deal with the frustration of not being answered to, not being able to be passed on to an effort, and be stuck in an endless loop of ‘Could you please repeat your question?

Feature update: Change Log - Export to CSV

The Change Log now offers the ability to export data to CSV in an easy-to-read format. After you request a download, the downloaded file remains available for 24 hours. The Change Log retains up to 18 months of historical data, so if you need to keep a longer record of changes made, download Change Log data regularly.

Feature update: Integration preferences

By default, for new integrations where applicable (for example, Facebook, Instagram, LinkedIn, etc.), conversations are now automatically detected within the comments. To manage this setting, go to the Preferences of the integration where you can choose between Detect conversations within the comments (default) and All comments as a single conversation.

Communities

Communities Fresh Features - Episode 4

It’s that time again! We’re excited to unveil another round of feature updates to our Khoros solutions.

Let’s dive into four key releases for the next-generation Khoros Communities solution, including a few eagerly awaited updates.

Khoros Communities Dev Lab | Virtual Meetup

Join us for a developer meetup that includes insights from product leadership about the Khoros Communities: Aurora SDK, a live Q&A session, and the chance to collaborate with fellow developers in virtual breakout rooms.

Register soon to ensure you get access to a test environment for this session.

Community works: How Spotify fuels self-service with community

Join us for a webinar on Wednesday, May 29 at 12pm ET, as Spotify’s Community Program Manager shares strategies for managing community content, tips for leveraging gamification, and approaches for gaining stakeholder buy-in.

Save your spot

Aurora Upgrade Playbook Are you ready for an Aurora upgrade? This guide will help you determine a potential timeline step by step.

The first step is to determine your readiness for upgrading to Aurora. There is no rush to move from Classic as of 2024, so it is essential to review where you stand and what you need in order to upgrade successfully.

Webinars & Events
Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

Upcoming

Khoros Customer Care Cloud webinar

Wednesday, May-22-2024

5pm BST | 12pm EST | 11am CT | 9am PST

In a world where every customer interaction can make or break a brand, the Khoros Customer Care Cloud is set to redefine customer care standards and bring service and commerce journeys closer together.

Join this exclusive, virtual event to see for yourself how it could transform your customer care strategy