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New Moderation Certification at LiNC’15

Lithium Alumni (Retired)

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 Lithium’s new Moderation Certification was developed using Lithium’s own moderation model. We highly recommend this certification for individual moderators, moderation teams, community managers, and community stakeholders interested in understanding community dynamics and learning best practices to improve the tone, quality, and management of community content.

 

The program covers:

 

  • Characteristics of an effective moderator and the overarching goals of moderation
  • Public and private community documents, including Terms of Service and Moderator Guidelines
  • Maintaining a positive atmosphere though engagement with users
  • Identifying and interacting with different types of community members
  • Identifying and handling violations using the Five Levels of Moderation

 

Beyond Content Moderation

 

Our certification goes a step beyond moderation of content by highlighting how moderators can recruit and engage with superusers, assist with the development and management of promotions, use escalations to raise the community team’s awareness of issues, and report on metrics and insights.

 

Applying Our Strategies & Practices

 

We’ll use several interactive scenarios to walk you through different approaches to effectively handle common community pitfalls. You’ll walk away with the knowledge of how to apply our best practices to your own community or social platform.

 

Thought Leadership

 

Moderation is one of the key elements of any successful community or social platform. Lithium has over 10 years of experience in moderation, and during that time we’ve developed best practices that transform moderation into a positive tool for change.

 

Taught by Lithium’s Manager of Moderation Services, Sandra Dorman (@SandyD), this certification is designed to equip moderators and moderation teams with the knowledge and skill set to maintain healthy and successful communities.

 

To learn more about LiNC 2015 or to register to attend, click here or visit http://www.lithium.com/conference/linc2015/.

 


 

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 Jordan Suffin is Director of Training Services at Lithium, responsible for development and delivery of educational and engaging training materials. He previously worked at MicroStrategy where he spent 16 years in various education roles, starting out as a technical trainer for the West region and more recently running Global Partner Sales & Technical Training and Internal Sales Training/Onboarding programs.