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Taking Community Experience to the Next Level

Khoros Alumni (Retired)

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In an age of extreme customer expectations,  consumers  demand better experiences. If brands don’t deliver on those expectations, those consumers will quickly move on and find another experience that better meets their needs. We are excited to launch a series of  new products  and enhancements to our Community platform that help brands quickly adapt to consumers’ demanding expectations by delivering powerful new options that drive a better consumer experience.

 

Last month, we launched Responsive, which improved the user experience across devices, and this month, we are continuing to improve the user experience by providing the ability for users to share and receive rich media more easily, better ways to discover content, and more ways to share their opinions and advice with peers. 

 

  • A fully  Responsive  design that provides a consistent user experience (UX) across devices and incorporates Lithium’s 14 years of expertise, retaining the most flexible, extensible UX in the industry. Check out  Google’s Advertiser Community now live on Responsive.
  • A more modern Media Experience featuring new layouts and image capabilities helps consumers move beyond text and easily share rich media within a community, just as they do on other parts of the social web. Check out the media centric view on the   GiffGaff Community.
  • SEO enhancements  make the right content more easily discoverable and shareable from your community and across other digital and social channels.
  • Ratings & Reviews enhancements  empower consumers to share their ideas, opinions, and content in multiple ways. Enhancements include the addition of multidimensional reviews and associated reporting in Lithium Social Intelligence (LSI).

 

We hope that you are as excited about these new products and enhancements as we are! All of these products and enhancements are GA immediately. Read more about this fall's Community product launch in this  press release. For more detailed technical information, please review the 15.9 and 15.10 release notes.