Company background: Ring is a home security company that allows you to download, access and share any past video through your smart phone. We have a wide range of Doorbells, Security Cameras, Smart Lighting and even an Alarm.
Contact: Jennifer Finefrock & Nikolay Sushkov
Title: Community Manager & Program Manager Social
Related URLs: firstname.lastname@example.org , https://www.facebook.com/ring
Kudos Category: The Accelerator
1. Please describe your company and your initiative.
Ring strives to give excellent support in all channels, including social and community. In order to grow with our users and incoming messages we made the conscious switch to Khoros for Social Care and start a new adventure with an online Community platform.
2. What was the “before” state? What challenges did you have to overcome?
Before for Social Care we were using another 3P that wasn't keeping up with our incoming messages and growing team. While also exploring the world of Online Communities, we decided to sign for both platforms on Khoros. We have had great onboarding and growing experiences with Khoros!
3. What were the results? Please cite qualitative and quantitative results.
We have loved the opportunity to support our customers on social and within community. Social Care has been able to manage 1.5M messages and responding to 700k while Community has grown to 60k users with 4M page views
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