Company: E.ON Next
Contact: Scott Smith
Title: Digital Operations Manager
Kudos Category: Keep Calm and Carry On
1. How did your team shift your existing strategy using the Khoros platform to better engage customers during a crisis?
2. What operational processes did you create or change to respond in a time of crisis?
3. What success metrics did you use to determine if your shifts in strategy and process had the desired outcomes? What were those quantifiable outcomes?
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