2022 Customer Awards: Spiff - Rookie of the Year

Company: Spiff

Company background: Spiff is the leading sales compensation platform that automates commission calculations and motivates teams to drive top-line growth. With a combination of an intuitive UI, real-time visibility, and seamless integrations, Spiff is the first choice among high-growth businesses. The platform aligns and enables finance and sales operations teams to self-manage complex incentive compensation plans and provides transparency for sales teams.

Contact: Miran Saric

Title: Customer Community Manager

Related URLs: https://community.spiff.com/, https://spiff.com/, https://www.linkedin.com/company/spiff-co/, https://twitter.com/Spiff_Inc, https://www.facebook.com/spiffinc/ 

Kudos Category: Rookie of the Year

1. Describe your company and your organization.

Spiff is the leading sales compensation platform that automates commission calculations and motivates teams to drive top-line growth. 

With a combination of an intuitive UI, real-time visibility, and seamless integrations, Spiff is the first choice among high-growth businesses. The platform aligns and enables finance and sales operations teams to self-manage complex incentive compensation plans and provides transparency for sales teams.

2. Why did you choose to invest in Khoros and what was your experience before making the switch from a previous solution or investing in new technology.

We chose to invest in Khoros as it’s the industry leader in the community platform space and we want to provide the best possible experience for our users, whether through exceptional support in the shape of forums, to networking in groups, to industry-best thought leadership knowledge bases. The numerous feedback and positive words we’ve received since launch from our users has more than validated our decision to go with a best-in-class product like Khoros.

There was no community presence at Spiff prior to Khoros so that was a fantastic opportunity for us to provide our users with the best possible offering right off the bat. We researched a few other platforms but none of them provided quite the immersive combination of engagement, support, and direct feedback to the Spiff team the way Khoros does. With the launch of our own Khoros community, we're now able to aggregate a variety of methods of communications into one secure location rather than relying on multiple systems such as internal communication tools, ticketing systems, and more.

3. What were your goals when investing in Khoros technology and what successes have you already experienced because of the investment? Were you able to gain traction faster than expected? Please include metrics if possible.

Our goals when investing in Khoros, at least in the initial phase, were less quantitative and more qualitative. We wanted to create an environment focused on the voice of the customer and partner, as well as Spiff team members. The goal was to foster an environment where our members would feel enabled and comfortable enough to reach out, whether to post feature requests in our idea exchange, get the quick solutions they need in our support forums, or simply engage and network with other users taking part in the Spiff journey. Part of the strategy was to launch as a closed community for Spiff team members, customers, and partners only.

In the first three months, we’ve received numerous instances of highly positive feedback for both the current community experience, as well as suggestions for enhancements in the future. Our goal of creating enthusiasm and buzz has certainly been met and we have a number of features in the works to be rolled out in the coming months.

In the approximately 100 days since launch, we’ve had 200 members register leading to over 9,000 page views in over 2,300 visits. Our members have logged over 75,000 minutes online in that time and have received nearly 500 badges in that time. The Spiff Community, at the time of this submission, houses over 200 pieces of content published, from blog posts, to knowledge base articles, to ideas and support forums posts.

Even though we're technically a closed community with the vast majority of our content and programs behind a role wall, we're still enthusiastic and encouraged about the performance we've seen so far from our community!