Data Location & Subprocessor Guide
Khoros has offices in the USA, the EU, the UK, India and Australia. These offices may have access to customer personal data for support and engineering purposes.
Khoros also uses subprocessors in its applications to help it perform certain Services. Suprocessors are third-party entities with whom Khoros contracts to perform these Services and who may process customers’ personal data. Khoros contractually requires its subprocessors to comply with security and data privacy standards that are at least as protective as those that Khoros commits to its customers.
Specifically, as concerning European Union data privacy regulatory compliance, Khoros complies with the EC Standard Contractual Clauses and requires that those subprocessors that have access to Customer personal data also comply.
For information on our subprocessors, please scroll down to the charts below or simply click on one of the following links to be redirected to the corresponding chart:
What has changed since our last version: We have added Vertex AI (Google Cloud) to our Optional Bot Subprocessors list, and have updated the names of SendGrid, Urban Airship, and Zencoder to reflect recent name changes and/or to clearly reflect the parent company with these subprocessors.
MARKETING SUBPROCESSORS
|
Subprocessor
|
Purpose
|
Data Hosting Location
|
Customer Location
|
|
AWS USA
|
Cloud hosting
|
USA
|
Worldwide
|
|
Airship
|
Mobile push notifications which might contain PII
|
USA, EU
|
Worldwide
|
|
Fastly
|
Content delivery network
|
Worldwide (location list at: https://www.fastly.com/network-map)
|
Worldwide
|
|
Pendo
|
In-app help, guidance, and announcements
|
USA
|
Worldwide
|
|
SendGrid (Twilio)
|
Email service provider used to send emails
|
USA, UK, India, and Japan
|
Worldwide
|
|
Sumo Logic
|
Log collection and storage
|
USA
|
Worldwide
|
|
Twilio
|
Provides programmable communication products and services, primarily in the form of APIs
|
USA
|
Worldwide
|
|
Zencoder (Brightcove)
|
Video transcoding; Although it does not handle PII, it may have access to unreleased marketing assets
|
USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden
|
Worldwide
|
|
OPTIONAL MARKETING SUBPROCESSORS
|
|
Talkwalker
|
Deep listening services for select Strategic Services Customers
|
EU (Germany)
|
Worldwide
|
CARE SUBPROCESSORS
|
Subprocessor
|
Purpose
|
Data Hosting Location
|
Customer Location
|
|
AWS USA
|
Cloud hosting
|
USA
|
USA and Canada Customers
EMEA/APAC Customers solely for authentication data*
|
|
AWS Ireland
|
Cloud hosting
|
Ireland
|
EMEA Customers*
|
|
AWS Australia
|
Cloud hosting
|
Australia
|
APAC Customers*
|
|
Pendo
|
In-app help, guidance, and announcements
|
USA
|
Worldwide
|
|
Sendgrid (Twilio)
|
Email services provider used to send emails
|
USA, UK, India, and Japan
|
Worldwide
|
|
Sumo Logic
|
Log collection and storage
|
USA
|
USA, Canada, and EMEA Customers
|
|
Sumo Logic
|
Log collection and storage
|
Australia
|
APAC Customers
|
|
Sunshine Conversations
|
Extends conversational capabilities
|
USA and EU
|
Worldwide
|
|
Twilio
|
Provides programmable communication products and services, primarily in the form of APIs
|
USA
|
Worldwide
|
|
OPTIONAL CARE SUBPROCESSORS
|
|
Box
|
File storage for Customers using the “File Preview Feature”
|
USA
|
Worldwide
|
|
Cloud Elements
|
API integration platform for CRM
|
USA and Ireland
|
Worldwide
|
* = User profile and authentication data for the sole purpose of providing a unified log-in experience will be hosted in AWS USA for all Care customers. All other customer data is hosted in region where customer is situated.
KHOROS BOT SUBPROCESSORS
|
Subprocessor
|
Purpose
|
Data Hosting Location
|
Customer Location
|
|
Auth0
|
User authentication
|
Germany
|
Worldwide
|
|
AWS EU West 1
|
Cloud hosting
|
Amsterdam, Germany, and Luxembourg
|
Worldwide
|
|
AWS Ireland
|
Cloud hosting
|
Ireland
|
Worldwide
|
|
Cloudflare
|
Web firewall and CDN
|
Worldwide
|
Worldwide
|
|
Customer.io
|
CRM
|
USA
|
Worldwide
|
|
MongoDB
|
Database management
|
Belgium
|
Worldwide
|
|
OPTIONAL KHOROS BOT SUBPROCESSORS
|
|
Google Ads (and analytics)
|
Advertising
|
USA
|
Worldwide
|
|
Vertex AI (Google Cloud)
|
Provides advanced machine learning to enhance Khoros Bot and Agent Assist functionality, including large language models (LLMs)
|
USA (Oregon)
|
US and Canada Customers
|
|
Vertex AI (Google Cloud)
|
Provides advanced machine learning to enhance Khoros Bot and Agent Assist functionality, including large language models (LLMs)
|
UK
|
EMEA Customers
|
|
Vertex AI (Google Cloud)
|
Provides advanced machine learning to enhance Khoros Bot and Agent Assist functionality, including large language models (LLMs)
|
Australia
|
APAC Customers
|
|
Sendgrid (Twilio)
|
Email provider
|
USA
|
Worldwide
|
|
Sentry.io
|
Error reporting
|
USA
|
Worldwide
|
COMMUNITY SUBPROCESSORS
|
Subprocessor
|
Purpose
|
Data Hosting Location
|
Customer Location
|
|
AWS USA
|
Cloud hosting
|
USA
|
USA, Canada, and APAC Customers
|
|
AWS Ireland
|
Cloud hosting
|
Ireland
|
EMEA Customers
|
|
Akamai Technologies
|
Content delivery network
|
Worldwide (location list at: https://www.akamai.com/us/en/locations.jsp)
|
Worldwide
|
|
Akismet
|
Spam detection
|
USA and Australia
|
Worldwide
|
|
Clarotest Consulting Lab S.R.L.
|
Some access to customer data as part of outage mitigation
|
Argentina
|
Worldwide
|
|
ETI
|
Support, migration, and upgrades
|
Bulgaria, Italy, and UK
|
Worldwide
|
|
Pendo
|
In-app help, guidance, and announcements
|
USA
|
Worldwide
|
|
Sendgrid (Twilio)
|
Email services provider used to send emails
|
USA, UK, India, and Japan
|
Worldwide
|
|
Sumo Logic
|
Log collection and storage
|
USA
|
Worldwide
|
|
Sunshine Conversations
|
Extends conversational capabilities
|
USA and EU
|
Worldwide
|
|
OPTIONAL COMMUNITY SUBPROCESSORS
|
|
Brightcove
|
Video playback and storage
|
USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden
|
Worldwide
|
|
Box
|
File storage for Customers using the “File Preview Feature”
|
USA
|
Worldwide
|
CX INSIGHTS SUBPROCESSORS
|
Subprocessor
|
Purpose
|
Data Hosting Location
|
Customer Location
|
|
AWS USA
|
Cloud hosting for conversational analytics
|
USA
|
USA and Canada Customers
|
|
AWS Ireland
|
Cloud hosting for conversational analytics
|
Ireland
|
EMEA Customers
|
|
AWS Australia
|
Cloud hosting for conversational analytics
|
Australia
|
APAC Customers
|
|
MongoDB USA
|
Cloud hosting conversational metadata
|
USA
|
USA and Canada Customers
|
|
MongoDB Ireland
|
Cloud hosting conversational metadata
|
Ireland
|
EMEA Customers
|
|
MongoDB Australia
|
Cloud hosting conversational metadata
|
Australia
|
APAC Customers
|
|
Okta
|
User authentication and identity management
|
USA
|
Worldwide
|
|
Pendo
|
In-app help, guidance, and announcements
|
USA
|
Worldwide
|
|
OPTIONAL CX INSIGHTS SUBPROCESSORS
|
|
Curator Group Pty Ltd
|
Social media data collection and aggregation
|
Australia
|
Worldwide
|
| Google Cloud |
Language translation |
USA |
Worldwide
|
BUSINESS OPERATIONAL SUBPROCESSORS
|
Subprocessor
|
Purpose
|
Data Hosting Location
|
Customer Location
|
|
Domo
|
Business intelligence and data visualization tool
|
USA
|
Worldwide
|
|
Atlassian (Jira)
|
Product support tool for Professional Services issue tracking and project management
|
USA
|
Worldwide
|
|
Salesforce**
|
Customer relationship management
|
USA
|
Worldwide
|
|
Workato
|
System integration
|
USA
|
Worldwide
|
|
OPTIONAL BUSINESS OPERATIONAL SUBPROCESSORS
|
|
Litmos
|
Learning management system used to host product training content
|
USA
|
Worldwide
|
** = Salesforce may be used in conjunction with other third-party applications or add-ons.
