Reply Actions: Handover

Indicate a conversation is in need of human assistance. Optionally you can specify the bot should cease to reply to a user while in handover state.

Builtin integrations like Khoros and Front require the handover action to let agents within those systems pick up conversations.

Handing back a conversation to the bot is done within a customer service solution or the Flow Chat app.

Builtin integrations like Khoros and Front require the handover action to let agents within those systems pick up conversations.

Handing back a conversation to the bot is done within a customer service solution or the Flow Chat app.

Builtin integrations like Khoros and Front require the handover action to let agents within those systems pick up conversations.

Handing back a conversation to the bot is done within a customer service solution or the Flow Chat app.