ContributionsMost RecentMost LikesSolutionsRe: Facebook Messenger: 24 Hour Response Policy Change Do we have an indication the error message in Khoros Care users will receive if a message fails to send due to exceeding the 7 day threshold? Re: How to change the default survey questions in value Analytics Hi satya. You are able to do some configuration in terms of how the question is asked and the responses available in the dropdown menu, however the question that is asked needs to be consistent so that we are able to benchmark across communities. This guide should help you to set up VA and indicates which answers can be included/excluded and which can be changed: https://community.lithium.com/t5/Value-Analytics/Enable-and-customize-the-Community-Experience-survey/ta-p/208050