jbrons
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Re: TikTok Moderation Has Arrived!
Hi, we have been testing this and have some questions and comments. If a comment includes the tag of another user, it shows up as @UserName almost every time. We have noticed a couple users' handles correctly tagged in comments, but it's inconsistent. Can this please be fixed? Does current moderation include comments on paid posts? TikTok is not an available channel in Manage View, only Agent View. Are there plans to update this? Finally, echoing danofsteel's requests to support DMs, brand mentions, and also hashtag mentions.4.5KViews6likes0CommentsRe: Khoros Care Release Notes, week of January 18, 2021
It looks like the change to Manage View keyword behavior has drastically changed its function. We are investigating this with a support ticket as well. Prior to this release, if we put "coffee is amazing" (with or without quotation marks) into the keyword field it would return comments or brand posts that use that exact phrase. Now it looks like it returns anything that uses any of those words: "coffee," "is," or "amazing." This is a drastic change since we use this feature to isolate individual brand posts by putting our post copy into the keywords. Ideally, it would respect exact phrasing in quotes and allow multiple terms in the column: "Coffee is amazing" "Tea is good" would only show those exact phrases; "Coffee is amazing", latte, mocha would return content using the phrase OR the individual words.150Views6likes0Comments