ContributionsMost RecentMost LikesSolutionsCustomer Service Webinar with Forrester Research: Modernizing Your Contact Center We partnered with Kate Leggett from Forrester Research for a discussion on modernizing customer service centers. Watch the video to learn how digital is changing your customer care organization. Khoros Town Hall: Marketing Product Update We are holding a special event with Khoros CEO Jack Blaha to share more information about the issue we experienced in Khoros Marketing and the steps we took to resolve it: February 6, 2020 at 11 AM CST Introducing Khoros Bot Today We are thrilled to announce today’s release of Khoros Bot, our chatbot now available in Khoros Care. Top 10 Reasons Why Spreadsheets Prevent Great Content How can companies get the best of spreadsheets (the omni-channel planning) without the perils of them? Announcing SMS and WeChat Integrations Lithium now supporting even more social channels Lithium Integrates Paid, Earned & Owned Social in One Platform for Digital Marketers Lithium's latest SMM announcement Servicing Customers in the Face of Crisis When crisis hits, you need to be ready with the right Social Media platform. Solving Customer Problems, Made Easier Introducing Lithium Messaging, the seamless, secure, and more personalized way for brands to communicate with customers across social, web, and mobile apps. Facebook Messenger: 24 Hour Response Policy Change Beginning March 4, 2020, businesses will have up to 24 hours to respond to a customer on Facebook Messenger. Here's what you need to know. Launching Khoros Modern Chat Today, we launched Modern Chat to help you chat with your customers in real-time or anytime on your website.
