Louiz_Q
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Re: TikTok Moderation Has Arrived!
Good Question/s danofsteel. Talked to our CSM and seems like it would just be a strict moderation of comments to our published content, however would love to see if anyone else could clarify. Would love to see more from Khoros to show us what is available. Would love a one sheeter of what to expect and thru what avenue of Care (ie Agent View vs Manage View).4.7KViews7likes0CommentsRe: Khoros Care Release Notes, week of December 7, 2020
Any chance we can also filter Addresses (US address to start...) ? Also, for companies selling physical products would be also a good thing to hide Serial Numbers (I know serial numbers depend on the company ie/ 0000X0X0XX and different product might have different pattern for Serial #s).264Views5likes0CommentsRe: Facebook Messenger: 24 Hour Response Policy Change
Thanks, SheetalK. We have a low number of conversations that we might need to circle back later (i.e. bugs that take more than a few days to fix). But with this change we're changing our process since we won't be able to reply and will also affect if we wait so long to send a survey.13KViews0likes0CommentsRe: Important: New Setup Instructions for Publishing & Responding on Instagram
Hey everyone, We recently had to re-authenticate our Facebook and Instagram personal tokens within Lithium. For both accounts (FB and IG) we used the instructions from here: How can I force an Instagram integration to reconnect. Re-authenticating our tokens was done on top of the new setup instructions for publishing & responding on Instagram. Li-Support also told us we'd need to re-authenticate our personal tokens every 6-9 months. [It would be nice if Li-Support would send us a reminder;)] Hope this helps someone else out, Louis11KViews2likes0Comments