BradR
Khoros Alumni (Retired)
Joined 14 years ago
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What information should I provide if I am having performance issues?
Question What information should I provide to Support if I am having performance issues? Answer When diagnosing performance issues, it is extremely helpful to have the following information: Product. Which product(s) are you having issues with? Define slow. What do you mean by 'slow'? e.g. How many seconds/minutes did it take to load a page? Narrow the scope. Is the slowness specific to any set of browsers/users? Is it everyone at a particular location? Everyone at the company? Specify details. What is loading slow? (header, footer, images, boards, messages, signatures, avatars, javascript, etc) Any particular URLs loading slow? What region do you live in?3.5KViews1like0CommentsRe: Email_Link_Update
Hi Vinyaka, I'd like to try and clarify your question for our developers, which is that you are looking for is a way to have one of the responses from the TKB Helpfulness widget open a new page in addition to tracking the users response. I'm not sure if that's possible but I think that's really the core question here.132Views0likes0CommentsFinding messages edited over seven days ago
I'm trying to write what seems to be a simple little block of code, but I'm stumbling over how to manage the test in the #if block below. <#assign messages = restadmin("/posts/recent?moderation.scope=unmoderated&visibility.scope=moderator").messages.message /> <#list messages as message> <#assign editDate = message.last_edit_time /> <#if editDateIsOverSevenDaysAgo> <#-- DoSomething --> </#if> </#list> I'm kind of stuck because last_edit_time returns as a string and I'm not able to convert it to something math friendly, nor am I able to identify any other way to get at this value. Any thoughts?134Views0likes2CommentsRe: How to use metadata with the REST API?
I'm running into the same issue here and wondering if there is any insight to be had. I have defined a metadata element as canonicalized_string. I have that metadata set on a specific post, and can verify it: /restapi/vc/messages/id/154625/metadata/key/lithiumcse.metabrad But when I use the existence method as follows: /restapi/vc/posts/for/metadata/key/lithiumcse.metabrad/exists returns false. Any thoughts?617Views0likes2Comments- 275Views0likes0Comments
Messages changed call
Hi, I just noticed a call that wasn’t there before: /messages/with/properties/changed/extended/from/…/to/… Am I correct in assuming that this returns all the messages that had any changes to any data including metadata? So if the metadata is changed but nothing else is done to the message, the message would show up in this call? What about views? Can this be used to list all forum/tkb posts that got viewed over a time period? Could something be made to do the same for users?Solved231Views1like4Comments