CrystalL
Khoros Staff
Joined 7 years ago
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2025 Khoros Holiday Production Freeze Schedule
To ensure we provide the best service possible and to minimize the risk of service disruptions during periods of high customer activity, Khoros implements annual freezes across all Khoros-managed production environments. These windows align with internal company holidays to ensure consistent coverage and reduce risk. These company-wide freezes apply to all Khoros products and internal applications. During these periods, no production-level changes—such as infrastructure updates, plugin deployments, new launches, software releases, or upgrades—will be approved or executed. 2025 Freeze Schedule Spring Holidays Friday 4/18/2025 12:01 am PT - Monday 4/21/2025 11:59 pm PT Juneteenth Wednesday 6/18/2025 12:01 am PT - Thursday 6/19/2025 11:59 pm PT Thanksgiving Monday 11/24/2025 12:01 am PT – Monday 12/1/2025 11:59 pm PT Winter Holidays Monday 12/15/2025 12:01 am PT – Friday 1/2/2026 11:59 pm PT Outages and Severity 1 Issues This does not impact our ability to manage outages or other severity 1 level issues. To receive severity 1 support at any time, email outage@khoros.com. When contacting us, please include the nature of the service outage or security risk, a link to the impacted environment, and your contact information.Instructor-Led Training on Spam Management for Khoros Communities Classic
Recording from this live webinar can be found in Khoros Academy: Spam Management for Communities Classic *Please log into Khoros Academy prior to accessing the recording link above. Q&As from the recorded session are attached below. Wednesday, Oct-23-2024 12pm UTC and 8pm UTC You asked and we listened! As spammers become more tech and AI savvy, our customers are seeing a significant increase in spam across their online communities. Khoros is now offering live Instructor-Led Training on Spam Management for Khoros Communities Classic to help our customers. In this live training, you will learn how to: Mark, report, and manage spam posts. Manage community users who post spam content. Determine the ideal Khoros best practices for Community spam management based on a given scenario. Whether you are looking to deepen your expertise, onboard new team members, or stay updated on the latest features and best practices in spam management, we are here to help.Instructor-Led Training on Spam Management for Khoros Communities Aurora
Recording from this live webinar can be found in Khoros Academy: Spam Management for Communities Aurora *Please log into Khoros Academy prior to accessing the recording link above. Q&As from the recorded session are attached below. Thursday, Oct-24-2024 12pm UTC and 8pm UTC You asked and we listened! As spammers become more tech and AI savvy, our customers are seeing a significant increase in spam across their online communities. Khoros is now offering live Instructor-Led Training on Spam Management for Khoros Communities Aurora to help our customers. In this live training, you will learn how to: Mark, report, and manage spam posts. Manage community users who post spam content. Determine the ideal Khoros best practices for Community spam management based on a given scenario. Whether you are looking to deepen your expertise, onboard new team members, or stay updated on the latest features and best practices in spam management, we are here to help.Khoros Marketing Product Webinar Deep-Dive
Check out our Product Roadmap Webinar for Khoros Marketing on demand. We will share updates on exciting changes coming to our Khoros Marketing Solution during this webinar, answer your questions, and do a deeper dive into our 2021 roadmap. Please join us to hear from our Director of Product, Sofie Pompa, to learn more. Please join us on March 31st @ 12:45pm CTKhoros Care Product Webinar: Choosing the Right Tool
Check out our Advanced Product Webinar for Khoros Care now on demand! Understanding when to use each of the primary Khoros Care tools is the key to getting the most value from both your team and the platform itself. Khoros Care links our Marketing and Communities applications, providing a natural command and control center, supporting a wide range of use cases. Join us for a 45-minute session as we share practical strategies and recommendations on which Khoros Care tool is the right one for the job. You will walk away with: An in platform demonstration of 11 practical use-cases, beginner and expert A better understanding of when to use Agent View, Engagement Manager, and Analytics Ask us anything during a live Q&A Speakers: Dave Evans, Distinguished Engineer | Khoros Care Ana Rivas, Product Coach | Khoros CareRe: Using user-generated content on Instagram
For any customer interested in walking through the latest Instagram Consent workflow in Experiences hands-on with an Experiences Product Coach, sign up for your complimentary coaching session here. Please note, you must have a login to the Experiences platform.
