jamiemccardle
Executive
Joined 7 years ago
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2023 Customer Awards: PowerSchool - Best-in-Class: Community
Company: PowerSchool Company background: As the leading provider of cloud-based software in K-12 education, we connect students, teachers, administrators, and parents with the shared goal of improving student outcomes. Our mission is to power the education ecosystem with unified technology that helps educators and students realize their full potential in their own way. From the office to the classroom to the home, we help schools and districts efficiently manage state reporting and related compliance, special education, finance, human resources, talent, enrollment, attendance, funding, learning, instruction, grading, assessments, and analytics–all in one unified platform. Contact: Jamie Harmon Title: Supervisor, Community Support Related URLs: https://help.powerschool.com/, https://help.powerschool.com/t5/Getting-Started/Getting-Started-on-PowerSchool-Community/ba-p/28101, https://help.powerschool.com/t5/PowerSchool-Ideas-Portal/ct-p/PowerSchool-Ideas-Portal, https://help.powerschool.com/t5/All-Events/ct-p/All_Events, https://help.powerschool.com/t5/Enrollment-Family-Support/ct-p/PowerSchoolRegistration, https://help.powerschool.com/t5/Results/bd-p/Search_Results#!/search?searchString=&from=0&sortby=_score&orderBy=desc&pageNo=1&aggregations=%255B%255D&uid=1d51bdaf-8ad5-11eb-8d9a-0242ac120002&resultsPerPage=10&exactPhrase=&withOneOrMore=&withoutTheWords=&pageSize=10&sid=1644956814923791&language=en&mergeSources, https://help.powerschool.com/t5/PowerSchool-Mentors/ct-p/PowerSchool_Mentors Kudos Category: Best-in-Class: Community 1. Describe the organization's objectives in launching a Khoros community. What is the use-case and purpose of your community (support, enablement and learning, marketing awareness, customer success, driving sales, product innovation, etc.)? Has the community charter evolved since its launch, and if so, how? PowerSchool offers a variety of products to support the needs of school administrators, office staff, educators, families, and applicants. The goal of the community is to provide a unified support portal for all our products, offering opportunities for both self-help and direct support features. 2. How did the community get brought to life? Was there executive/business/stakeholder buy-in? What was the process to gain this buy-in? How was cross-functional support and organizational adoption achieved? Our PowerSchool Community was built as a unified site to support all of our products. Since the start of our community, we have collaborated with leaders and teams across PowerSchool. We worked together on various initiatives, communications, training, and office hours to ensure we had awareness. 3. What were the results? More revenue generated, a reduction of costs, improved customer experience, more innovation, etc.? Tell us how Khoros helped you achieve those results. Please include quantifiable metrics if possible. As a direct result of our focus on enhancing the customer experience, we experienced an increase in community engagement and self-help resources. Our search success rate has increased to 93%. We have maintained a 96% CSAT and grown our super user program, PowerSchool Mentors. Special Thanks: NA Case Study Opt-In: YesRe: Notifications Feed Page throwing error on Atlas
Thank You! BlakeH. I created a case, 00380479. The odd thing is that it happens even when I am impersonating the user, but my and other accounts I impersonate are fine. So multiple devices, multiple browsers, and we cleared the cache and cookies in all browsers on all devices.Re: Khoros Communities 21.10 Release
nbalogh MarkSchwanke The articles did eventually remove from the list after three hours, but didn't appear in Archives at that time. It eventually did after 24 hours. I worry testing a new Archive functionality when the feature has such a delay. MarkSchwanke We're on Blogs v3. Here is how we setup our Article Editors which allows them to edit their posts (we also added all posts edits), submit for review, but not publish. This allos them to edit published articles, but not publish them. It'll save as a draft.
