JacobBo
Khoros Alumni (Retired)
Joined 6 years ago
User Profile
User Widgets
Contributions
HubSpot, Slack, and Community Growth
After 5 years of partnership with Khoros, HubSpot is still looking for ways to innovate and connect with their customers, partners, and developers online. They are using the Slack Integration to increase their productivity and connect more employees with their customer community.Best Practices for Community Management in a Crisis
Like many companies, you are probably getting slammed by a ton of new customer questions around this current crisis. We have been working closely with some of the biggest, most critical companies in the world over the last few weeks to help them optimize their digital care and communities, and we wanted to share some of the insights with everyone.What is an FAQ, really? And What is Community Syndication?
It’s hard to tell sometimes if your FAQs are A) working to deflect support requests and B) useful or interesting to your customers. This is probably why FAQs frequently fall to the bottom of the “To Do” list for your marketing and support teams. Community Syndication brings an easier, better way to manage FAQs that guarantees they are relevant, useful, and can update quickly with changing user needs - such as in a crisis.How to Connect Marketing Content and Community Discussions: Syndication Part 3
Starting a conversation is the first key step in any customer interaction, and it is a really big challenge today. Today we share how Microsoft used Community Syndication in an innovative way to make more interesting content and connect with a broader audience around the popular topic of Remote Work.
