AshaC
Khoros Staff
Joined 6 years ago
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About KB Guides
KB Guides is designed to enhance the way you host and navigate knowledge base content within your online community. KB Guides offer a structured and user-friendly approach to presenting valuable information, making it easier for members to find what they need. With KB Guides, brands can efficiently organize and share resources such as training materials, onboarding documents, FAQs, and more. This ensures a seamless and informative experience for community members, helping them access relevant content effortlessly. Enablement KB Guides are enabled by default in Communities Aurora v24.07 and above for all communities using knowledge bases. Permissions Members with the Create, edit, publish, and manage articles permission on the knowledge base board can add a KB Guide to it. Guides widget To start with creating KB Guides, you must add the Guides widget to a Knowledge Base Dashboard template. Set Type in the Guides widget as per your requirement: To view the articles as Type Structured Guide Guides Manually-sorted list Manually-sorted Articles Guides widget configuration Related Topics Adding KB Guides Guides widget configuration General actions on KB Guides, Articles, and ChaptersAurora Salesforce Connector packages changelog
Connector version 4.4 With many customers upgrading to Salesforce Hyperforce, where Salesforce IPs change dynamically, there is a risk of frequent integration failures. We have mitigated this risk in v4.4 of the Salesforce connector. Now, the authorization request originates from Salesforce to authorize the Salesforce Integration API App configured in the community. After the authorization is successful, the access and refresh tokens are verified and stored in Salesforce. This ensures a stable and seamless integration. Learn more about configuring the settings on the Salesforce package. Learn more about the changelog of Connector version 4.3 and lower. Connector packages versions lower than v4.2 are not compatible with Communities: Aurora.Aurora: Publish knowledge base articles
When a knowledge base article is reviewed and approved to be published, there could be two scenarios for publication: They are ready to be published and you can go ahead and publish it. They are waiting for an event, such as a product release or update, and needs to be published at a later date. To publish articles immediately, click the Publish button. The article is immediately available for viewers to read. Scheduling content to be published later The scheduling feature gives you control in managing when your knowledge base article is published to the community. This makes it possible to manage your growing inventory of content. When scheduling at a future time, you can indicate the time zone to use. Check out the walkthrough below to learn how to schedule a knowledge base article for publication. Same applies for blog posts. 14 STEPS 1. Open the draft of the article that you want to schedule to publish. Click Edit Draft 2. The article opens in an editor. Scroll down the page and click Publication Schedule 3. Click the text box to choose the time 4. Pick a date 5. Pick a time 6. Pick a Time Zone 7. 8. Click Schedule 9. Your article is now scheduled to be published 10. Click Change if you want to reschedule 11. Select a date, time and timezone 12. Click Change 13. Click Remove, if you want to remove the scheduling 14. The schedule is removed. Here's an interactive tutorial https://www.iorad.com/player/2052286/Schedule-Publiation Permissions Permission Purpose Additional permissions required Publish articles To publish or schedule KB articles View draft articles Related topics: Create a Knowledge Base articles Edit articles Follow Content TagsMarketing Classic 25.04 Release notes
Instagram Metrics Update: Views Mapped to Impressions To align with Meta’s recent deprecation of certain Instagram metrics, we’ve updated how views are reported across Instagram post types. What’s Changing: Views now map to “Impressions” metric across all Instagram content types—Posts, Reels, and Stories—for consistency across social networks. For Instagram, "Views" and "Impressions" now refer to the same underlying metric - “Total number of times your app user's Instagram Media object has been seen.” All "View" values appear under the Impressions column in the dashboards. Format type Posts and Carousels in the side panel: The video views are no longer shown and the value is visible in the impressions metric. For Reels/Stories, the Impressions Label replaces the Video views label and you can find the metric here Consequently, the following metrics are removed from the platform as they have become redundant: Instagram Post Video Views Instagram Post Plays (Reels): As these are deprecated, if you have created Custom metrics with either Instagram Post Video Views or Instagram Post Plays (Reels), they will need to be revisited and replaced with the Impressions metric. Data Exports - The Views metric will continue to report Instagram plays metric till before 19th March. All dates after that will show 0 and the Impressions metric should be used to fetch data No Impact to Engagement Metrics: Engagement and Engagement Rate (ER) remain unchanged. Notes on Historical Data (Mar 19–Apr 10): Daily Impressions may not have been fully captured during this period. Data for Lifetime impressions metric was backfilled on April 11 —we recommend rechecking dashboards or re-exporting reports as needed.Aurora: Activity limits
Activity Limits settings limit rapid actions like publishing, commenting, or private messaging within short intervals in your community. For example, if a member attempts to publish or send private messages or post images too frequently, they will be temporarily restricted, ensuring the community remains focused on meaningful engagement rather than automated or disruptive behavior. You can find this setting under Settings > Moderation > Activity Limits. Below is a screenshot of Activity Limits feature options: There are three sections under Activity Limits: Default Limits: These limits are set at the community level and apply to all members. Select Edit for Default Limits to enter activity limit values. A window to enter the number of posts at various intervals of time opens. In the Duplication limit in 1 hour field if you enter: 0, then there is no limit on duplicate posts. Members can post any number of identical posts. 1, then no duplicate posts are not allowed. 2 or higher, then members can publish up to the specified number of identical posts. Role-Based Overrides: You can specify specific roles from your community and set different activity limits. For members with these roles, the limits defined in this section override the default limits. Select Edit for Role-Based Overrides to enter activity limit values. In the Apply only to following roles field, add the roles that should have different limits from the default. Role Exclusion: You can specify community roles whose members should be exempt from activity limits. These are trusted members, or most often, Admins and Moderators. Also, when added, all members with these roles are automatically granted the Bypass activity limits permission. Select Edit for Role Exclusion to add roles. Note: The Bypass flood control permission that was introduced in Aurora version 24.12 is now renamed to Bypass activity limits. Related topics: Flood controls for Aurora communitiesAurora: Filter the Analytics Dashboard
Aurora Analytics enables you to filter data for more granular insights. You can filter based on: Roles Ranks New Topics Username Thread ID To add filters to your dashboard: Open the Account menu and select Analytics. On the dashboard page, select + Filter. Select a filter. Enter relevant values to filter. Select Add. The dashboard displays data for the selected filter. Let's look at an example of filtering data for specific roles. Assume that you want to view metrics and activities by Administrators for the "Products" category in your community for the last 30 days. To filter for this data: Change the scope to Products. Set the date range to Last 30 days. Select +Filter. Select Roles. Select Administrator from the menu. Select Add. The Dashboard displays metrics and activities by Administrators for the "Products" category for the last 30 days. Thread ID You can use this filter to view the metrics related to a particular thread or topic in your community. The Thread ID is the ID found at the end of the community URL. For example, in the below URL, "236502" is the Thread ID for a topic in the community: https://community.khoros.com/kb/supportinformation/khoros-cookies-datasheet-community-care-marketing-khoros-bot/236502 You can add this filter under Dashboard and Reports by selecting the Filter option. You can add more than one Thread ID to the filter. After you select Add, the dashboard displays the metrics for the added Thread IDs or, in other words, the topics with those Thread IDs. Related topics: About Dashboard Settings Scope Analytics data to specific place in the community Set date ranges and data comparison time frame for Aurora Analytics Dashboard Set the Trending Discussions options for Aurora Dashboard View metrics by content type Aurora Analytics Metric Definitions
